Contact Worthing Medical Group


Shelley Road Surgery
23 Shelley Road
BN11 4BS

Telephone: 01903 234 844  | Out Of Hours: 111

Heene Road Surgery
145 Heene Rd
BN11 4NY

Telephone: 01903 234 844  | Out Of Hours: 111


Here are answers to concerns you may have

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How can I access a GP or a Nurse?

If you require advice from a GP or another Clinician on the day, please call 01903 234 844 to speak to a member of the Patient Services Team any weekday between 8am and 12pm. Excluding days we are closed for training. If you call after 12pm when our GP services hit full capacity and you have a new illness that cannot wait for the next day please visit the Urgent Care Centre at Worthing Hospital. If you have an complex or urgent ongoing issue that is already being dealt with at the Practice and you cannot wait for the next day, call the Reception Team who can assist with a booking. If it is an emergency please visit your nearest A&E or call 999 for an ambulance. If you need help while we are closed please call the provided out of hours number or call 111.

If you require assistants from a Practice Nurse, then please call us on 01903 234 844 and speak to a member of the Patient Services Team. Alternatively, you can book smear tests, blood tests if you have been asked to have one by a Clinician, NHS health health checks if you have been invited via Patient Access or the NHS App.

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I haven’t received my call from the GP yet, will they still ring?

We are open until 6:30pm, Monday to Friday, and a clinician will call you back between now and the surgery closing time today.
If it is a medical emergency please visit A&E.

Clinicians can call anytime up to 18.30pm Monday to Friday. If you haven’t yet had a call back but your symptoms have worsened please contact to let us know. Alternatively in a medical emergency you can attend A+E. We will try a couple of times and if no response you may get moved to the next day or asked to call back.

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Is my prescription ready?

If you have ordered your prescription you can contact your Pharmacy to check that they have received it.

Worthing Medical Group prepare and sign the prescription request and then pass to your chosen Pharmacy for preparation and collection.

This process normally takes up to 3 working days, please ensure you order with plenty of time for us to process your prescription.

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I’m missing something from my prescription.

Please contact our Reception team on 01903 234 844 to advise of the missing medication. They will liaise with our prescribing team who will investigate and contact you to advise.

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Can you deliver my medication?

Please liaise directly with your chosen Pharmacy to discuss their delivery and collection options.

If your chosen Pharmacy is Shelley Community Pharmacy, they can be contacted on 01903 200100

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I would like to order a medical certificate.

You can order a medical certificate extension by giving us a call or via the accuRx online triage system

Patient Triage is a quick and easy way to access your medical records, request medical advice, view test results, request medical certificates, access self-help advice and more. If you have not yet spoken to a GP about your need for a medical certificate then you will need to speak to a GP first which you can arrange either by the Patient Triage option or calling the Practice between 8am and 12pm. Please note you can and are advised to self-certificate for 7 days before requiring one from a GP.

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What’s happening with my referral?

If your query is about an existing referral, please contact our secretarial team on 01903 223320.

For enquiries regarding Neurosurgery, Orthopaedics, Pain Management or Rheumatology referrals, please contact 01273 623932.

If your referral is for one of the following departments, you can contact the Referral Support Team directly on 01903 708403 for an update: Cardiology, Dermatology, Endocrinology, ENT, Gynaecology, Gastroenterology, Haematology, Neurology, Ophthalmology, Paediatrics, Respiratory medicine, Urology or Vascular surgery.

Further Information

Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, chest pain, breathing difficulties etc, you should call 999

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

  Find Accident & Emergency services

Urgent Care Centres

If you or someone you know has an urgent condition, such as break or sprain, cuts or grazes, fever or rashes


If you or someone you know has a minor ailment, bites or stings, upset stomach or needs medication advice

Pharmacy Logo

Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.


Self Care - visit our health zone

Help and support from national and local organisations and assessments to help you monitor your condition

Routine Appointments

I have a non-urgent problem and can wait up to 6 weeks to be seen.

Join the Friends of Worthing Medical Group

If you are a patient registered at the practice, with a positive contribution to make, please join the group.

The Practice strives to provide excellent healthcare. We welcome constructive feedback and suggestions to help shape our services to serve the needs of all of our patients. Our Patient Participation Group (PPG) meets at the practice quarterly to provide a forum for discussion about the practice. For more information, please see our Friends of WMG page.

Anything that is not listed here will need to be called through to the Practice on 01903 234 844 or please come to either surgery and speak to a member of the patient services team

Safe Surgeries logo Safe
Dementia Friends logo Dementia
An Alzheimer's Society initiative
Veteran Friendly Armed Forces veteran
friendly accredited
GP practice
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