Disability Access

  • Shelley Road: Parking on the front drive and ramp to the front door
  • Heene Road: Off-road parking, but there is a disabled bay outside the front drive, ramp to the front door
  • Health Central Surgery: While at its Temporary site has a pay-and-display car park with 10 disabled spaces and a ramp to the front door

All sites have disabled toilets.

Image of smiling child in wheelchair

Key Requirements

There are five key requirements of the Standard:

  1. Ask patients and carers if they have information or communication needs, and find out how to meet their needs
  2. Record those needs clearly and in a set way
  3. Alert/flag/highlight a patient’s file, so it is clear that they have information or communication needs and clearly explain how those needs should be met
  4. Share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so
  5. Act – make sure that people get information in an accessible way and the communication support they need it

At Worthing Medical Group, we will ask newly registered patients about their specific needs on our accessibility needs form, and record this as soon as they are registered.

For existing patients, we will routinely ask patients when they visit.

If a patient states that they have a special communication need, we will advise them that we can offer the following:

  • We can print/send letters in large print.
  • We can email patient letters.
  • We have an induction loop system fitted at Shelley Road.
  • We can arrange for a BSL interpreter to attend appointments
  • We have a member of staff who is trained in the use of BSL
  • We can send text message reminders for appointments.
  • We offer online appointment booking.

If a patient’s needs do not fit the above, we will encourage them to discuss their needs with us in more detail so we can make the most suitable arrangements to help them.

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Disabled parking – Blue badge scheme

The Blue Badge Scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go.

For more information and an Application Form visit your local council office.

Loop system

We have a loop induction system at Reception to assist the hearing impaired. For more information on the loop hearing system visit Hearing Link website.

Image of Loop System
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Blind/partially sighted

If you or your family members are blind or partially sighted we can give you a CD or large print of our Practice leaflet upon request. Please ask our staff for further information.

For more advice and support for blind people please visit the following websites:

Guide Dogs

Guide dogs are welcome at the Practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.


Please visit the guide dog website for further information.

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