My Planned Care

Helpful information and guidance for patients waiting for a hospital consultation, treatment or surgery.

What to do if you are waiting for a hospital appointment and your condition has deteriorated?

Unfortunately, following the pandemic, hospital waiting times for procedures and appointments have increased.

If you are waiting for a procedure or appointment at the hospital please do not contact the surgery about this, as we do not have access to the hospital appointment or waiting list system.

If your condition has worsened

Please contact the outpatient department to enquire when your appointment will be. The details of the outpatient department should be on any correspondence that you have received from the hospital or use the My Planned Care Service.

If you feel that your symptoms are more severe and that the appointment time is too long

Please contact the specialist’s secretary to and ask the specialist secretary to request that the specialist review your referral in light of your new symptoms. The number and email for the specialist secretary should be on the correspondence which you have received from them or use the My Planned Care Service.

If you are unable to contact outpatients or the specialist secretary

Please contact the Patient Advice and Liaison Service (PALS) or use the My Planned Care Service.

If you are concerned that your new symptoms may not be related to your original condition then you should let us know, and we can assess, advise, and manage your new condition.

My Planned Care

Millions of patients on the waiting list for NHS care will be able to access support and check wait times at their fingertips thanks to a new online platform called My Planned Care.

The platform will allow patients and their carers to access information ahead of their planned appointment, operation or treatment through the touch of a button.


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