Friends and Family Test Results

The new total triage system is not easy for elderly people to navigate. Never see the same doctor twice. Long wait for non urgent appointments.
Posted on: 06/10/2026

Quick and efficient service on both occasions.
Posted on: 06/10/2026

The test my appointment was for was explained very well and I was kept very comfortable while the procedure was done.
Posted on: 06/10/2026

Because I was promptly and politely attended to and my opinion appeared to matter
Posted on: 06/10/2026

All good, thank you
Posted on: 06/10/2026

Prompt and friendly
Posted on: 06/10/2026

Lovely Dr last few times i have called..the same one. Very empathetic and listened to me
Posted on: 04/10/2026

I always had bad experiences with GP services in the past, and due to that I've been resisting to go to the doctors when there was something wrong with me. But this experience on Friday was absolutely amazing! The staff were incredibly nice and helpful. Starting in reception, explained clearly how I can book appointment online. Then I received reply on the portal to book a blood test, which was very quick and convinient. The doctor called me and explained all very clearly and also told me what the next step will be. I am very happy with the service and online forms and bookings.
Posted on: 03/10/2026

Nurse very friendly and cheerful
Posted on: 03/10/2026

Friendly and efficient reception staff. Nurse I saw was very caring & very efficient. Appointment was not delayed or late. Very pleased all round.
Posted on: 03/10/2026

I was seen promptly. Dr Ferguson is always on time which is much appreciated. I had 3 appointments with him. I didn’t feel rushed and the doctor was very attentive, gave good, considered answers to my questions. He was kind, gave good eye contact and helpful information, all of which helped me feel more relaxed. Thank you so much. It was also so nice to see the same doctor.
Posted on: 03/10/2026

The asthma nurse was very helpful
Posted on: 03/10/2026

I emailed the surgery and the GP rang me to discuss my problem then he ordered an XRay. Another GP then called me to discuss my xray and options. They then sent me to a speciasist physio to have a steroid injection in my knee. All of this took just a few weeks so the system worked well. The staff at every facility were friendly and took time to answer my questions. A very good service, thank you.
Posted on: 02/10/2026

Efficient, friendly and informative. I felt at ease and knew precisely what to expect and how to proceed, thanks to the clinician.
Posted on: 02/10/2026

Had appointment for vaccination - on time / lovely nurse , explained everything
Posted on: 02/10/2026

On time very pleasant staff
Posted on: 02/10/2026

Nice friendly service and very gentle
Posted on: 01/10/2026

Excellent service thank you. All staff were polite, the surgery feels calm and efficient. Dr Abia was thorough and attentive.
Posted on: 01/10/2026

I went for blood testing. The nurse who did my blood drawing was very quick and skilled. Friendly and kind
Posted on: 01/10/2026

My most recent blood test I was told to book was not being included when I checked and so was not done. It's my experience that I've been taken seriously and offered help and support by allied health professionals than the gp service
Posted on: 30/09/2026

Prompt, very helpful, very thorough and made me feel heard and taken seriously.
Posted on: 30/09/2026

Virtually no wait, very friendly and efficient nurse.
Posted on: 30/09/2026

The nurse was friendly and very efficient. Her caring manner is something that's always appreciated.
Posted on: 29/09/2026

On time, nurse was good at her job
Posted on: 29/09/2026

The nurse took my lodge and she was very quick and it was painless
Posted on: 29/09/2026

I know. It may be normal, but i have waited a long time for any info diagnosis regarding my recent call to the surgery. This has happened before
Posted on: 29/09/2026

I think that the service provided is good and the ability to pick the times that you wish to see or hear from a doctor is great to use the nhs app also the ability to contact the relivent nurse dealing with your situation is fair
Posted on: 28/09/2026

Very efficient.
Posted on: 27/09/2026

the staff are always helpful & friendly I would highly recommend this practice
Posted on: 27/09/2026

Nice and warm GP doctor
Posted on: 27/09/2026

Always the same when I have a blood test at Shelley Road. I check in automatically, the nurse is on-time and super-friendly and professional. They do an amazing job.
Posted on: 27/09/2026

Nurse Pauline was so lovely when I saw her for my asthma check up. She listened and provided sound advice which I really appreciated. Excellent customer service.
Posted on: 27/09/2026

Had small procedure, doctor and nurse made me feel at ease , very thorough explaining step by step and afterwards showing visuals of what they had just done. Leaflets provided and concise aftercare follow up steps in place.
Posted on: 27/09/2026

Prompt, on time, quick, efficient and friendly.
Posted on: 26/09/2026

I missed my blood test appointment and after the wrong time on the day, a new test was scheduled for me the following day.
Posted on: 26/09/2026

All good!!
Posted on: 26/09/2026

Excellent and professional as always.
Posted on: 26/09/2026

I wad alerted, by pone and rhen text, to a slightly raised testosterone level and asked to make an appoinment to check my level. I did so and attended appointment and received a result the following day. Very good.
Posted on: 25/09/2026

All was very good and fast service
Posted on: 25/09/2026

Very helpful nurse who explained the test that she was giving me. My apointment was on time and the receptionist was helpful.
Posted on: 25/09/2026

I have yet to see anyone in person regarding my high blood pressure or have it measured by anyone other than myself.. i find the reliance on long fistance diagnosing and treating to be disconcerting to say the least
Posted on: 25/09/2026

Great service. It is quick & easy to use .
Posted on: 24/09/2026

Stitch out in no time, nurse was helpful and respectful. Good job and thank you.
Posted on: 24/09/2026

No waiting. Lovely nurse, have seen her many times with my children and she’s so good with them and puts them at ease.
Posted on: 23/09/2026

Make it easier to get an appointment
Posted on: 23/09/2026

I find the disconnected and random nature of interventions frustrating . My COPD emergency pack has been changed and despite asking twice I have not had an explanation . I received a standard txt about a flu jab - I’ve asked 3 times about RSA and a Covid booster -2 conditions the hospital consultant suggested strongly would result in me being hospitalised ( see record Xmas 24 ) . I’ve never had an answer . I am on Loperamide permanently and raised this with a practise nurse as I fund this along with private vaccinations and I don’t think this is right . I am always treated courteously and have little complaint in respect of appointments etc but the lack of a joined up approach worries me .
Posted on: 23/09/2026

Trying to get an appointment is near impossible. I used the online form. The Doctor called 3 days later. I told her my issues, she said she’d call me back but never did. It’s been a week since that conversation.
Posted on: 23/09/2026

Nurse was warm and welcoming, alongside being professional and highly skilled - least painful smear I have ever had (I’m 55 so that’s quite a few!)
Posted on: 22/09/2026

Nothing to add
Posted on: 22/09/2026

Received a phone appointment, follow up message and reminder message. Nurse was friendly and professional and did a good job
Posted on: 22/09/2026

Friendly and efficient
Posted on: 22/09/2026

Asthma review was very thorough and helpful.
Posted on: 22/09/2026

The nurse explained things well and was very friendly
Posted on: 20/09/2026

Difficult to get to see a doctor Told to call at 8am. I rang at 8.02 and 32 people waiting. It said they would call me back. It did but all appointments had gone.
Posted on: 20/09/2026

If this is about the pap smear I had yesterday, then I had a very good experience considering what it entailed. The nurse was very friendly and knowledgeable, she made me feel relaxed, comfortable, and like it was no big deal at all. If this is about the surgery in general, then I still think the above experience with one of the nurses reflects the general impression I have of the surgery.
Posted on: 20/09/2026

I wasn't kept waiting the nurse was lovely and friendly and made me feel comfortable and not embarrassed. Throughly explained everything and was a positive experience for someone like me who normally hates attending the drs! I have mild health anxiety
Posted on: 20/09/2026

I have been treated with courtesy and respect by everyone I have spoken to, including the reception staff who are really lovely. I feel that I am taken seriously and have received a high level of care.
Posted on: 19/09/2026

I requested a PSA on 15/6/26 and had bloods taken on 16/6/26 at Heene Rd. Impressed- I was.
Posted on: 19/09/2026

The staff member was very kind and gave us useful information and context that wouldn't necessarily have been readily available otherwise (e.g. on NHS website or leaflets). They were good at keeping our child engaged and happy while reassuring us as parents.
Posted on: 19/09/2026

Attend to patients on time and if late, apologises. Listened to and accommodating.
Posted on: 18/09/2026

The nurse was very helpful and informative. 👍
Posted on: 17/09/2026

Mr Advincula was very caring, careful & gentle, & on time when he dealt with my blood test.
Posted on: 17/09/2026

Nothing really... Good communication and understanding of my ailment , with a pleasant professional mannerism.
Posted on: 17/09/2026

Told to phone at 8am I phoned at 8.01am and 27 were in the que. I took the option for them to call me back which they did and was told all apts had gone and to call at 8am next day. Same happened next day so I gave up. Two days later I was admitted to hospital as an Emergancy with respatory failure. I nearly died.
Posted on: 17/09/2026

Given me an appointment that day
Posted on: 17/09/2026

Staff were wonderful but computer needs fine tuning. On arrival it told me I was at the wrong surgery, despite the appointment made for Shelley Road and multiple reminders that it was at Shelley Road. After waiting some 15 mins I was asked to go to Heene Rd. On arrival the computer couldn’t find me but fortunately the nurse was in reception and did recognise my name. All’s well that ends well? I was lucky, I had driven to the surgery.
Posted on: 16/09/2026

I have just had blood tests taken but upon asking for a review of my medications, which had to be done online, I could not avoid having to get another set of exactly the same tests as I got yesterday!
Posted on: 16/09/2026

I’m happy how teams work with each patient
Posted on: 16/09/2026

Seems thorough and attentive. Appointment times are dependable.
Posted on: 15/09/2026

Very good service
Posted on: 15/09/2026

Shelley road surgery is a great service and continues to be improved.
Posted on: 15/09/2026

I have been carefully monitored since starting statins. My cholesterol has fallen to a safe level but in spite of this excellent result the drug has not been trouble free so dose has been reduced but not perfect.
Posted on: 15/09/2026

I've been waiting for treatment on the swelling in my ankles since 6th May 2025. The Doppler test didn't work so I've got to be referred to Worthing hospital again, which is more delay.
Posted on: 15/09/2026

Very kind and helpful nurse
Posted on: 13/09/2026

Incredibly difficult to access a GP. GP experience patronising and dismissive. I finally had a better appointment last week after doing a lot of research myself and asserting my findings. My adult daughter has also experienced extensive barriers to access and then a dismissive phone call. Don't waste your time on requesting feedback when care could be so easily improved.
Posted on: 13/09/2026

Polite, friendly receptionist called AL. HCA Viv was polite, friendly and very efficient.
Posted on: 12/09/2026

The staff wete very helpful
Posted on: 12/09/2026

The doctor was very efficient.
Posted on: 12/09/2026

Appointment was on time, swift, well organised and the nurse was bright and cheerful and administered my B12 jab so slowly,as requested, that I didn’t feel a thing. Brilliant, as usual. 👌
Posted on: 11/09/2026

I felt listened too and understood I was very happy with my appointment All good nothing to dislike Thank you
Posted on: 11/09/2026

Appointment for blood test always within a few minutes of allocated time,
Posted on: 11/09/2026

The practitioner (sorry forgotten her name) was warm, welcoming and helpful.
Posted on: 11/09/2026

Went to surgery to check repeat prescription delay only to find it closed completely, tried to book a doctors appointment only to be told I cannot and go home a call, booked an appointment at Heene Rd only to find I had been booked in with the wrong person, now waiting for an appointment confirmation!!’
Posted on: 11/09/2026

Receptionist kindly and helpful. Nurse very understanding of my concern and dealt with the skin dressing in a clinically professional way, but also gentle in applying the wound dressing.
Posted on: 11/09/2026

Excellent service and very quick
Posted on: 10/09/2026

Efficient. Easy to make appt with asthma nurse. Knowledgeable nurse. Good advice. Caring.
Posted on: 10/09/2026

Receptionists are polite and help where they can. We should be able to get an appointment for serious problems on the day of phoning which is hardly happening. You should also be able to make non urgent appointments for the next 2-3 weeks.
Posted on: 10/09/2026

After medical issue raised on phone with reception got phone call back from the doctor in the afternoon. Discussed symptoms and a prescription was sent to my local chemist the same day. Picked up prescription which was a 30 day trial. Took pills for 29 days, medical issue resolved. Doctor rang to check on day 30. Very efficient and effective.
Posted on: 10/09/2026

Although my appointment was 20 minutes late I was happy to see the doctor. He explained why he didn't want to give me the Cortisone injection which I had gone for. He gave me exercises to do whilst I wait for an Ultra scan.
Posted on: 09/09/2026

Very good
Posted on: 09/09/2026

The Nurse Emma looked after me so well , was also very professional and sorted urgent medication for me . All Nursling staff at the practice are first class.
Posted on: 09/09/2026

Jessica was amazing with my daughter, really understanding her additional needs and made her feel very safe.
Posted on: 08/09/2026

The staff was very good
Posted on: 08/09/2026

I had my b12 jab,nice lady very gentle
Posted on: 08/09/2026

The Dr that attended to me Friday afternoon 4 September was precise with Chest monitoring, providing condition update. Authorized new antibiotics for same. Provided new prescription which I could get filled before Pharmacy weekend closure. And arranging for me to see Clinician for my COPD. Altogether a good and prompt response to my concerns. Thank you. Graham S Sloggett 13/03/1945
Posted on: 06/09/2026

The Dr was kind and listened to what I had to say. I felt supported and understood
Posted on: 05/09/2026

Excellent attention and patient respect. Very kind and warming nurse.
Posted on: 05/09/2026

I had a blood test and asked for psa to be included. It was. Thanks so much.
Posted on: 05/09/2026

If anybody reads these 🤔 You already know how I feel
Posted on: 05/09/2026

Always a pleasant experience
Posted on: 04/09/2026

I wasnt clear on everything said to me. im a bit slower now taking things in! But i got the gist and the instructions i think. Otherwise very nice doctor.
Posted on: 04/09/2026

Very good service, very prompt.
Posted on: 04/09/2026

Prompt, good communication and personal interaction.
Posted on: 04/09/2026

Receptionist very efficient and the nurse that took my blood, was excellent so made the process very quick.
Posted on: 03/09/2026

I have found the Drs and staff very caring and helpful and feel that the service has definitely improved,especially in the latter months.
Posted on: 03/09/2026

Staff always friendly and helpful
Posted on: 02/09/2026

Very good service, seen on time, and Beverly was excellent
Posted on: 02/09/2026

Very prompt call back from surgery.Dealt with my concerns very professionaly.
Posted on: 02/09/2026

Seen on time. and helpful nurse
Posted on: 02/09/2026

I chose good because thus far I have received prompt and cautious attention
Posted on: 30/08/2026

The GP listened and also made important suggestions.
Posted on: 29/08/2026

All the staff I have met over Wright and Rudrun (as well as the receptionists) have been very friendly, professional and helpful.
Posted on: 29/08/2026

Staf are always polite and professional a
Posted on: 28/08/2026

Other than having to ring the receptionist the following morning from the previous, everything from the doctors consultation to the phlobotomist was quick and efficient.
Posted on: 28/08/2026

Very good service
Posted on: 28/08/2026

Prompt and on time blood test. Booking in experience was good, everyone very friendly and pleasant
Posted on: 27/08/2026

100% service
Posted on: 27/08/2026

Registered on the 20th July had first appointment on the 26th August for diabetes review had my mental health appointment hanged on the day not until 1st September need a fit note for 28 days but haven’t been given one after contacting you several times so not happy with this service
Posted on: 27/08/2026

I’ve always found the staff at the surgery very pleasant and helpful, and the care I’ve received has been excellent.
Posted on: 27/08/2026

Jess (nurse) at Worthing Medical Group, Shelley Road, Worthing was very professional, clear in her explanations, offered tips for staying safe on our travel & administering of the travel vaccinations was carried out without any fuss. A very good service. Thank you Jess!
Posted on: 27/08/2026

The staff was so cute!
Posted on: 27/08/2026

I’m happy
Posted on: 27/08/2026

Friendly staff, swift, professional service.
Posted on: 26/08/2026

Always very helpful professional and efficient
Posted on: 26/08/2026

Had Vivian the nurse normally just takes my bloods.She was amazing very professional and gentle.She really put me at ease as I'd done my blood pressure twice as I was very early Was concerned because it was 144-44 then 144-39.I was her last patient so took my blood pressure while typing her notes.went up to 185 but came down finally.Said she would document it in my notes can't thank all the nurses enough for all their kindness and professionalism.Well done to everyone at Shelly Road a big shout out to Al on reception he has helped me out on several occasions 😀
Posted on: 26/08/2026

The staff were kind , professional and caring. I truly appreciate their hard work and dedication. Thank you for the wonderful care they provided.
Posted on: 26/08/2026

I had quite a bad time with my bowel which was impacted owing to back fractures,which went on for ages,the doctors did everything possible for horrendous pain etc.They were great.
Posted on: 26/08/2026

Yes you changed my blood test date and i forgot can youplease tell me the new blood test appointment
Posted on: 25/08/2026

No delays Nice and friendly nurse
Posted on: 25/08/2026

I have asked for my medical records to be made available on Patients Know Best and I was told your IT department would contact me to arrange this, so far no response! I need to access letters and records for my current treatment so this important
Posted on: 25/08/2026

I arrived early for my appointment and was seen straight away ahead of my appointment time.
Posted on: 25/08/2026

In my recent experience I found the receptionist curt and dismissive when I arrived to check in for my blood test
Posted on: 25/08/2026

Helping staff, didn't have to wait long for an appointment
Posted on: 22/08/2026

The NHS Respresentative i met was fantastic, good,timely, responsible and responsive based on NHS routines and directives. Happy meeting her as she gave me the right information I needed to know at the right time.
Posted on: 22/08/2026

Nothing, everything was absolutely perfect. First Class. Thank you!
Posted on: 22/08/2026

had a blood test, very thoughtful nurse and very helpful. Great appointment with no problems. thank you very much 😊
Posted on: 21/08/2026

Although the blood test appointment was running late it went smoothly, just waiting for the results.
Posted on: 21/08/2026

Everything went well . I did not have to wait long.
Posted on: 21/08/2026

The treatment i received was exccelent .
Posted on: 21/08/2026

Excellent Dr
Posted on: 20/08/2026

Seen promptly and condition explained succinctly
Posted on: 20/08/2026

Easy communication via the Ap. Helpful friendly staff. The appointment was initiated by the practice, I do not know if it would be as easy if I was seeking an appointment.
Posted on: 20/08/2026

Because I don't have anything good to say about the "NHS" anymore after seeing how my mum was or should I say, wasn't treated in the last year of her life!! I am utterly and completely done and finished with anything to do with the "NHS"
Posted on: 20/08/2026

When I speak to a Doctor the service is good, but the Doctor is not always available and a call back can take some hours.
Posted on: 20/08/2026

Check in worked smoothly for both recent appointments. I was seen on time on both occasions and the nurses were both friendly and efficient. Explanations of what was being done was very helpful.
Posted on: 19/08/2026

The messages one has to listen to before speaking to someone are far too long. There is too much about you having reached ‘safe limits’; what about the patient! Your messages are a disincentive to seek help and dissuade hanging on the phone. That said, once through to someone, they are routinely helpful and pleasant.
Posted on: 19/08/2026

Blood test was very painful and I have a large bruise which does not happen normally
Posted on: 19/08/2026

The nurse who took my blood was very professional, warm and friendly ! Empathetic
Posted on: 19/08/2026

You couldn’t have done anything better. Had to wait a few minutes but Nurse was very good & took blood without a twinge, a real expert, & explained all about what it was for. No room for improvement, excellent.
Posted on: 19/08/2026

Friendly and efficient service and help at reception. Punctual and professional diagnosis and advice from the physio.
Posted on: 19/08/2026

Fast and efficient service.
Posted on: 19/08/2026

I came for blood test. Appointment was on time. Staff was helpful and competent.
Posted on: 18/08/2026

Extremely friendly, professional and helpful.
Posted on: 18/08/2026

Staff always friendly, vet helpful
Posted on: 18/08/2026

Lovely lady,very professional and easy to talk to
Posted on: 18/08/2026

Friendly polite and professional
Posted on: 18/08/2026

On recent visit to a nurse, called on time, very pleasant professional who gave information and advice which was very clear
Posted on: 18/08/2026

I’m very grateful to my GP for getting to the bottom of my 2 months symptoms and giving me the appropriate care. The battle to see him or qualified GP via reception team, instead asking pharmacist, call 111 , get to A&E or see WMG associate was undignified and resulted to longer suffering, waste of time, cost to NHS and ultimately lack of dignity of care in my opinion.
Posted on: 16/08/2026

The experience was the best that it could have been. Special thanks to Nurse Raine who took such care- and was thoughtful in creating a tranquil environment for her she patients. Wonderful service!
Posted on: 16/08/2026

Receptionist's are very nice, the Doctor's are great, I have never had any issues with Worthing medical group
Posted on: 16/08/2026

On time, efficient.
Posted on: 16/08/2026

Sometimes kept waiting a bit too long and never an apology just a smile and sorry we are doing our best but sometimes it is inevitable we run over.
Posted on: 15/08/2026

Relaxed, friendly, easy and calm environment with Mrs Advincula as always. Thank you!
Posted on: 15/08/2026

Very good service
Posted on: 15/08/2026

Got to see a doctor on time, funny how efficient the surgery can be when the DVLA are paying. My only real complaint is the heat in the waiting room and doctors appointment room
Posted on: 15/08/2026

Worrying issues were cleared up efficiently
Posted on: 14/08/2026

Although I arrived early for my appointment, I was seen by Tanya within a few minutes. She was so easy to talk to, very understanding & kind.
Posted on: 14/08/2026

Improvements to the services of gp practices. Gps actually having proper mindful knowledge of many different patients
Posted on: 14/08/2026

Emma my nurse is always very professional and understands how your feeling.Always reassuring with my condition
Posted on: 13/08/2026

A more efficient service now than over the past 4/5 years.
Posted on: 13/08/2026

Booking appointments at 8am when that’s what time you open the doors is a bit silly - maybe book appointments for 8:10 onwards as there’s no way of being seen at 8am. Then people can manage their time and you manage their expectations better. Otherwise the nurse I saw today was excellent - professional, had everything ready and was brilliant at the job she did . I know people are so stretched on this environment but the nurses and doctors at Shelley Road are outstanding
Posted on: 13/08/2026

There is never anyone to help. The surgery seems to be closed to patients even if you call at 8am! One never sees the same Dr so there is no continuity of care.
Posted on: 13/08/2026

Appointment on time Beverley Corrigan was excellent at taking the blood. Knew what she was doing and made me feel at ease.
Posted on: 13/08/2026

The nurse was so supportive especially when I had a slight meltdown. She looked after me and reassured my Wife that she would make sure I was okay. When I was ready to leave she got a wheelchair and took me to our car. She was very caring and we could enjoy a bit of banter
Posted on: 13/08/2026

easy to book blood test and always running on time
Posted on: 12/08/2026

After abortive ECG on Tuesday, a very rapid response to Thursdays ECG results. Thankyou.
Posted on: 12/08/2026

Quick, professional
Posted on: 12/08/2026

The extreme difficulty actually getting into a call back from a GP spoils what is exceptional care from one of them eventually. The reason for trying to get help can ( and has in my case recently) been far greater than when I first attempted to get help. While we read all practices have similar problems, this one seems the worst case, maybe too many of us patients with the number of Dr's employed by this practice.
Posted on: 12/08/2026

I was seen quicker than expected and I got the referral that i needed
Posted on: 12/08/2026

It didn't start of that well . Once the booking part was sorting very good.
Posted on: 11/08/2026

Good service, was seen on time and physio went into great depth with me about what might be causing my problem. Very happy with the outcome.
Posted on: 11/08/2026

Got a prompt response, and gave to face with doctor
Posted on: 11/08/2026

The NHS is improving day by day and doing all best to provide better health care for everyone.
Posted on: 11/08/2026

Clean waiting room. Appointment on time. Nurse was first class
Posted on: 11/08/2026

Everyone was helpful and gave clear information
Posted on: 11/08/2026

Cannot get through to book an appointment . Call at 8am..by the time the call is picked up, surgery fully booked. Had to wait 6 weeks for a telephone appointment. Attempted to obtain test results. Been sitting in the GP's tray for almost a week. Repeatedly asked to call back. NHS app very unhelpful. Not good enough.
Posted on: 11/08/2026

Medication requests are inefficient Furosemide is not regularly requested and I am not told why this is. I use Epipens: they need to be replaced once a year and that should be automatically requested by the surgery. It should be possible for the system to be more efficient so that: 1. I am told why medication has changed if it has. 3.EpiPens should be automatically issured once a year. I have limited mobility and my medication, when I collect,it should be complete. These inefficiencies have concerned me for some time and I would value a helpful response and some action. Thank you, Marianne Hecker
Posted on: 10/08/2026

I came to surgery dr kamal as always re reviewed and expedited tests
Posted on: 08/08/2026

On time appointment,friendly staff.
Posted on: 08/08/2026

Efficient friendly and lady did both ears thought doctor was in rush didnt care next money in his pocket
Posted on: 08/08/2026

Dr Cheema was very attentive, thoughtful and kind. I felt confident with her judgement.
Posted on: 07/08/2026

1. Blood test conducted on time by a very pleasant lady. (Beverley) 2. Contacted by the doctor very quickly to discuss results.
Posted on: 07/08/2026

The phlebotomist at Heene Road was not friendly at 9.20 6/8/26. She didn’t know what blood test I was there for, although Dr Joiner had asked me to attend. I had to tell her. The cholesterol was an added that I requested she thought that was all I was there for. She printed off the request after I’d said, didn’t inform me I had to ask if that was the antitrypsin. I have a huge bruise today. No bedside manner at all. Whereas prev phlebotomists have talked through it in a friendly manner. I have been both a gp receptionist and worked at the hospital I have experience and I knew what was needed. Feel sorry for anyone who didn’t.
Posted on: 07/08/2026

Very personable and professional service from Micheline.
Posted on: 07/08/2026

Awful management of hypercholesterolaemia with zero prompts for review. When I tried to initiate my yearly blood monitoring without waiting for a reminder the surgery called and cancelled the blood test. Zero feedback from previous tests and feels like it goes into the ether. Zero confidence I am being effectively or appropriately managed. I intend to change surgeries.
Posted on: 07/08/2026

Friendly and apologetic for delay, concise with all questions, detailed explaination and gave advice on recieving help.
Posted on: 07/08/2026

No waiting for my scheduled appoint. Had a good chat with Juliette regarding my diabetes and recent blood test results.
Posted on: 06/08/2026

Nurses never have large blood pressure cuffs available, this is essential for me to have an accurate reading. Also, you send too many of these surveys I can't count the number of times I've thought that my test results are in only to be asked for feedback or receive a rather banal message with generic health advice.
Posted on: 06/08/2026

Was seen early didn’t have to wait long
Posted on: 06/08/2026

Very quick polite service
Posted on: 06/08/2026

Timely and efficient snd welcoming
Posted on: 06/08/2026

It is perfect, friendly, supportive and very accommodating.
Posted on: 06/08/2026

The man I saw did not test my urine sample, but proscribed an anti biotic. It is cipro floxacin, which states in its instructions that it may be dangerous for anyone with Heart Disease!! Mr Kamar was most brusque & saw me for only about 5 minutes!
Posted on: 06/08/2026

I requested an appointment or a call with a doctor. I out lined my problem first to reception and then again with the person who phoned me back who thought I should visit the Surgery in the afternoon. My appointment was with a clinical physician. The whole episode was very disappointing. I left after stating I wished to see a doctor I was told a request to reception staff would be made
Posted on: 06/08/2026

Everything about my appointment was explained clearly and questions encouraged
Posted on: 06/08/2026

Failure to use PKB or NHS App systems to record Doctors appointments means lack of trust in system as a whole. Unable to check forthcoming appointments or track back to see record of past appointments.
Posted on: 05/08/2026

Warm welcome at Reception. Very professional and through appointment.
Posted on: 05/08/2026

Fast and efficient service from booking the appointment to receiving theRSV jab Thank you
Posted on: 05/08/2026

The respiratory nurse is kind , helpful and precticsl
Posted on: 05/08/2026

Good communication, friendly staff and appointments generally running to time
Posted on: 04/08/2026

Very compassionate practice.Always willing to help.
Posted on: 04/08/2026

I was seen on time by a very good nurse
Posted on: 02/08/2026

I was pleased and the nurse was very good in what she did
Posted on: 01/08/2026

Very efficient service friendly nurses
Posted on: 31/07/2026

Promt appointment
Posted on: 31/07/2026

I've always been treated with care and respect by all WMG staff that I have been in contact with or treated by. The people I've have met onsite have been cheery, helpful and professional.
Posted on: 31/07/2026

Was seen very quickly and referred for tests - very thorough
Posted on: 31/07/2026

Excellent care friendly doctors and staff
Posted on: 31/07/2026

I was seen promptly, the staff were welcoming, I was informed about the injection and it was done without discomfort.
Posted on: 31/07/2026

Because of the well communication and the service too is great
Posted on: 31/07/2026

Excellent explanation and treatment by Nurse.
Posted on: 31/07/2026

Nurse was friendly, efficient and gave good advice.
Posted on: 30/07/2026

I put off making appointments as it’s very stressful, have to set alarm at 8 in the morning to sit in a queue of 14, took 15 minutes to answer. Other surgeries in Worthing allowed to make appointments on line and give appointments if you ring, why don’t you?
Posted on: 30/07/2026

Dr Bannerman was just fantastic. I'm 53 years old and she has restored my faith in GPs. She was kind, patient, she listened and took my problem seriously. I felt seen and heard.
Posted on: 30/07/2026

The person i was explained why i was there, what they looked at, the results from it and what i could do next for my condition. Made everything very clear and was very patient
Posted on: 30/07/2026

An invariably courteous and prompt service.
Posted on: 30/07/2026

Appointment went like clockwork! Punctual and friendly team! Thank you all!
Posted on: 29/07/2026

Staff very polite and helpful. The nurse explained everything to me so I felt I was well informed.
Posted on: 29/07/2026

Diagnoses over the phone don't always help. Sometimes face to face is preferable.
Posted on: 29/07/2026

Great doctor, BUT hasn't added clenil modulite to my repeat prescriptions as agreed?????
Posted on: 29/07/2026

From reception to nurse. Service was friendly i i got to see the nurse a few minute early. Bonus. Thank you
Posted on: 29/07/2026

Seen on time lovely caring nursing staff, always so happy & pleasant & take time to listen
Posted on: 29/07/2026

I have always felt they had my interest at heart
Posted on: 29/07/2026

Getting an appointment with you is a challenge. I wanted to arrange a blood test. I found that i had to phone at 8am to arrange an appointment 10 days in the future. Why, for people who want advance appointments, cannot we phone any time?
Posted on: 28/07/2026

Very positive
Posted on: 28/07/2026

The service is generally good. I do find different doctors give different answers to symptoms which can be quite confusing. It would be very nice to be able to see just 1 doctor. I know this is not possible, it would be a lot easier though.
Posted on: 28/07/2026

Appointment cancelled on the day after I waited 40 mins, because the nurse was on holiday and not one other member of staff could fit a blood pressure monitor
Posted on: 28/07/2026

it seemed like the GP just wanted me in and out as quick possible. in hindsight, she showed no attention to care, didn’t ask me for any details about my symptoms, and made me feel really un listened to. i think part of it comes from that i’m young and have had health issues in the past, she assumed i was just wasting her time. really poor experience.
Posted on: 28/07/2026

Very efficient, friendly, and professional. My asthma check up re-emphasised a few useful details and helped source a new peak flow metre.
Posted on: 28/07/2026

I arrived for my blood pressure monitor to be fitted at 8:40am, I received a confirmation txt the day before, checked in at reception who told me to take a seat in the nurses waiting room, I waited for 5 mins to then be told it wasn’t possible to have done as the nurse was on holiday. Disgusting service and unacceptable as I had arranged my work around the appointment and the appointment that I needed to have 24 hrs later to have the monitor removed. Not happy
Posted on: 28/07/2026

It was very friendly and caring environment
Posted on: 28/07/2026

I was very nervous about my procedure, but nurse Karen’s calm approach and kind words put me at ease. She made the procedure as quick and painless as possible, which I really appreciated.
Posted on: 26/07/2026

The reception staff and health check-up staff were very helpful and kind. They worked quickly and explained everything well. I also have a request: could we please get a copy of the health check-up results?
Posted on: 25/07/2026

I don’t often have a face to face appointment with a GP but I have found Dr Southworth very understanding and empathetic both on the phone and then in the surgery. He responded quickly and constructively when I needed help.
Posted on: 25/07/2026

I was early for my appointment with the nurse but she saw me anyway which was quite refreshing!
Posted on: 24/07/2026

No waiting.very good and friendly nurses.
Posted on: 24/07/2026

Quickly seen and nurse was pleasant with a good sense of humour
Posted on: 24/07/2026

Appointment On time and blood taken efficiently
Posted on: 23/07/2026

I was very happy with the treatment I received and seen on time very good service
Posted on: 23/07/2026

Late afternoon appointment but was still seen on time
Posted on: 22/07/2026

Care, competence, speed. Thank you!
Posted on: 22/07/2026

Excellent service at the GP Surgery and very quick online access to the blood test results
Posted on: 21/07/2026

Very efficient. Staff is pleasant and professional.
Posted on: 21/07/2026

Could have sent peactice nurse to giive tetanus jab
Posted on: 20/07/2026

The surgery is very good at sharing helpful information and sending appointment reminders. I have found that the staff are always friendly, helpful and supportive.
Posted on: 20/07/2026

very professional and accommodating
Posted on: 18/07/2026

The service offered is excellent given how your budgets have been slashed for years. Thank you for keeping patients safe.
Posted on: 18/07/2026

Very good service from the nurse
Posted on: 18/07/2026

The nurse was kind of rude, kept saying Ididnt have to be rhere if i didnt want to be even though I was just asking question to understand what I was need to answer
Posted on: 18/07/2026

I am always treated with the utmost kindness & outstanding care whenever I visit either surgery. I consider myself very fortunate to be a patient at Worthing Medical Group & receive advice & treatment from supreme health professionals.
Posted on: 18/07/2026

Prompt attention to tests done and all said with a smile
Posted on: 17/07/2026

Great to eventually get an appointment in person! This is the most challenging part. The service is great once you get there.
Posted on: 17/07/2026

Called me to arrange 6 monthly blood test. Appointment great to time and test no problems. Very satisfied.
Posted on: 17/07/2026

Diabetic nurse, Debbie, is second to non. Very pleased she decided not to retire. Excellent for continuity for the treatment of my diabetes. Thank you.
Posted on: 17/07/2026

Appointment system is a joke, communication is poor, service inconsistent
Posted on: 17/07/2026

Pauline the Asthma nurse is exceptional- nothing short of outstanding. She is a major asset to Worthing NHS. Pauline listens and really understands any issues you may have and comes up with practical sensible helpful ways forward. She is someone who I trust she knows my asthma history and that makes me feel so safe and secure. Asthma is a very scary problem to have and having Pauline available and understanding is so wonderful! Pauline is simply amazing!
Posted on: 17/07/2026

My experience of the Worthing Medical Group has been excellent. From appointment making, to attending the practices for blood tests, through to call from the doctor and prescription handling - all were professional and helpful. I appreciate all the hard work and dedication of the WMG Team. I am grateful for their efforts. Thank you to all
Posted on: 17/07/2026

Because I was very pleased with the way everything was done easily and quickly.
Posted on: 16/07/2026

Good service
Posted on: 16/07/2026

The Nurse explained the procedure and why it was being done. She checked first if I was ok to have a student present. She put me at ease and took the sample as efficiently as possible, reasonably all the time.
Posted on: 16/07/2026

Dr. Kamar is extremely attentive to patient care and I couldn't wish for a better doctor.
Posted on: 16/07/2026

Signing in on arrival is not clear. Screen is obscured by people queuing for reception. Private data entered on screen can be seen by people in the queue.
Posted on: 16/07/2026

blood test easily booked online and in and out within few minutes.
Posted on: 16/07/2026

The nurse at Heene medical clinic (Pauline, if I remember well?) was very kind and thoughtful during my screening test. She was so careful and professional that it was quick and without any pain or discomfort. Amazing!
Posted on: 16/07/2026

Speed and efficiency of the service
Posted on: 15/07/2026

This practice could do no more for me, its a pleasure to be with worthingmedicalgroup.
Posted on: 15/07/2026

Good service
Posted on: 15/07/2026

The lab technician seemed to be in a hurry and refused to check in GP notes why I had been asked to do those specific blood tests . I Could not recollect why those tests were suggested by GP last time . Appreciate a bit more of patience and regard for patients !
Posted on: 15/07/2026

A wasted opprtunity as the consultation was not tailored to me as an individual. Most annoyingly none of my personal measurements - Vo2, oxygen levels - were explained to me: where they good or bad? Were they better or worse that previous check-ups.
Posted on: 15/07/2026

Wanted to make appointment for 4 weeks away at reception for prescription review and told ring in morning I want it and go in queue for 4 weeks away appointments Ridiculous!
Posted on: 15/07/2026

Never have issues with appointments booking tthroufh app is easy and straight forward
Posted on: 15/07/2026

She was very happy to listen
Posted on: 15/07/2026

Very efficient. Staff was very professional and pleasant.
Posted on: 15/07/2026

Efficiency
Posted on: 15/07/2026

Excellent service
Posted on: 14/07/2026

Lovely doctor and ran well to time. My son was well looked after!
Posted on: 14/07/2026

Very very Good GP
Posted on: 14/07/2026

Listened to, acknowledged complexity, a pleasant change after my dire experience at my old GP practice, to which I lost complete trust & faith in the health system. It will take time, but I am regaining trust.
Posted on: 14/07/2026

Nurse's Becci, Jessica and Michelle have been brilliant in looking after me.
Posted on: 14/07/2026

Treated my condition more setiously than I had, called me in and meant that I got the right script and care
Posted on: 14/07/2026

I placed my repeat prescription into your box but it was lost with a few others! The receptionist dealt with the matter very well and I managed to get my medication the next day.
Posted on: 14/07/2026

I had my X-ray fairly quickly.Then saw Carl the physio at doctors a few weeks later.He had my results and was able to talk me through everything.I now know it will take time to settle from when I had my hip done earlier in the year. Follow up if I need it.
Posted on: 14/07/2026

Great physio specialist.
Posted on: 14/07/2026

Nurse taking my blood dabbed at my vein and then put the needle in with unloved hands after going in and out of room (getting equipment) several times.
Posted on: 13/07/2026

On eventually managing to speak to a doctor the service I received from Dr Marie Therese O' Carroll was very good. I now feel that progress has been made. She was informative, and took time to consider all options. Thank you
Posted on: 13/07/2026

All good.
Posted on: 12/07/2026

My appointment was handled professionally and ina timely manner. The nurse I saw for my blood tests etc was very kind, effective and obviously expert. For example, I had no pain or mark from the blood test site. Very good. Everything went well. Such a pleasant experience!
Posted on: 12/07/2026

My appointment was on time, Lorraine was very friendly and knowledgeable about my injection, and I felt almost no pain. Thank you
Posted on: 11/07/2026

Polite, happy and positive communication even when discussing my poor diet. Fast and efficient booking process and was seen at the time of the appointment.. could pick a hole in the swrvice.. well done and thank you.
Posted on: 11/07/2026

The nurse was so friendly and took time to explain the procedure every step of the way and helped me to feel relaxed throughout
Posted on: 11/07/2026

This particular time o was able to see a doctor and have a proper consultation face to face,although it was a wait of 2 weeks
Posted on: 11/07/2026

I was kept informed about my appointment. The procedure was prompt & on time. Staff were pleasant.
Posted on: 11/07/2026

Since moving to Sussex in 2024, I have had only positive experiences in my interactions with NHS matters.
Posted on: 11/07/2026

Adjustment were made for my disability
Posted on: 11/07/2026

Very welcoming, polite and professional
Posted on: 11/07/2026

I can't express enough admiration for Dr Morgan who through her efforts championed my cause. I had been due a knee replacement at Chichester but at the last moment,they cancelled my operation,due to complications that may have arose through a faulty heart valve. I had a phone appointment with Dr Morgan and explained to her what had occurred. In next to no time Worthing hospital contacted me for an urgent angioplasty . And a face to face at Southlands hosp re knee replacement . Now you know why I value Dr Morgan,s intervention,
Posted on: 11/07/2026

Lovely people and a great service
Posted on: 10/07/2026

The doctor is always in sync and gives a top service
Posted on: 10/07/2026

Have been unwell and getting good service and feedback
Posted on: 10/07/2026

My experience with local doctors are always the same. I'm receiving basic information about my symptoms I can personally Google. I don't get solid diagnosis or referral for any test. I'm hearing from professionals "what do you want to do?" Or " it's up to you". It feels dismissive. I'm ending up being more confused after my visit.
Posted on: 10/07/2026

My asthma nurse was very kind and helpful during my annual checkup 😊.
Posted on: 10/07/2026

Although I tend to get a little apprehensive about having a blood test, Tanya was wonderful.
Posted on: 09/07/2026

Always super service and helpful lovely staff.
Posted on: 09/07/2026

I was called in for a blood test and renewal of my prescription, I had excellent service from the lady on reception. She was so helpful and friendly. Also I did not have to wait too long for the blood test.
Posted on: 09/07/2026

Dr kumar was very thorough with my consultation
Posted on: 09/07/2026

Never had a chaperone before for a smear test. Maybe it’s new. But suspect chaperone was actually trainee. Strongly think I was told the wrong thing.
Posted on: 09/07/2026

Appointment was on time and fast and friendly Nurse
Posted on: 08/07/2026

Following up and reminder of appointments, especially the yearly checkups. Beverley who conducted my appointment was friendly, not at all condescending but very informative.
Posted on: 08/07/2026

It’s difficult to get an appointment but staff are lovely. When I have been in a bad place they have made space to get me in or got a doctor to call. Wonderful receptionists and nurses. Also been a great help with my mother who lives with me to accommodate her appointments and care coordinator Mel amazing.
Posted on: 07/07/2026

The asthma nurse explained everything clearly and allowed me time to speak without feeling rushed.
Posted on: 07/07/2026

Prompt response. Follow up discussed & with advice given
Posted on: 07/07/2026

request for an appointment for blood test given 2 days later. and same day test results You can’t ask for more
Posted on: 07/07/2026

In general the service of the past was more of benefit to patients, now the series stretched.
Posted on: 06/07/2026

Arrived Signed in Delightful receptionist Waited about 5 minutes Had the blood test. Very competent and pleasant phlebotomist. Went home!
Posted on: 06/07/2026

Prompt to call me and arrange to see me and provide medication
Posted on: 05/07/2026

Easy to book in at Heene surgery and the staff were happy, pleasant and good at their jobs. I only went in for a blood test but the whole process from start to finish was excellent. Thank you
Posted on: 05/07/2026

The nurse who took my blood was very good with keeping me talking and distracted from the needle, and she was really kind and also I barely felt it, she was great.
Posted on: 05/07/2026

I, and my deceased partner, have always received prompt efficient service fully explained. Thank you.
Posted on: 04/07/2026

My little boy had his preschool vaccines with one of your lovely nurses yesterday. The whole process was very thorough and efficient, we were provided with lots of information on different potential side effects and when to seek medical advice. She asked us if we would like another nurse to help, so that both vaccines could be done at the same time. We went for this option and my little boy barely even flinched. Such a smooth experience and he was so impressed with his two stickers afterwards that he’s actually asked when his next jabs are. We couldn’t be happier with the service provided. Thank you!
Posted on: 04/07/2026

No complaints at all. Very good Gp surgery.
Posted on: 03/07/2026

Satisfied with service
Posted on: 03/07/2026

Excellent service and care. I look forward to visiting the new premises
Posted on: 03/07/2026

Did not have to wait long. Nurse very nice lady.
Posted on: 03/07/2026

I was seen only a few minute after my arrival. , The nurse i saw was professional and really calm and friendly
Posted on: 03/07/2026

Nurse was professional and talked me through each stage of the health check and the final results making sure i understood throughout.
Posted on: 03/07/2026

Brilliant Irish receptionist and nurse.
Posted on: 02/07/2026

Absolutely exceptional service,i have never been let down in any way,the receptionists always there to help and doctor's are brilliant
Posted on: 02/07/2026

Fast efficient and friendly thank you 😊
Posted on: 02/07/2026

After trying for an appointment,I was eventually seen by a doctor who now is having me referred ,which has put my mind at rest
Posted on: 02/07/2026

So I phoned the Doctors surgery at 8 am this morning. I had a call back at about 8 .15 from reception and it is now just past noon and I am still waiting for a call from the doctor.
Posted on: 01/07/2026

Sent request online. Received call with appointment same day. Seen and wound dressed and tetnus booster given. Reviews app booked for 2 weeks. Excellent.
Posted on: 01/07/2026

Because I was very happy with the nurse that helped me with my appointment
Posted on: 01/07/2026

Appointment time observed, informative and helpful staff. I was requested to book in for blood test, fortunately a same day appointment was available so no additional time needed to be taken off of work.
Posted on: 01/07/2026

Very good professional service thank you.
Posted on: 01/07/2026

Had to have stitch removed after surgery at Guys and Michelle was excellent made me feel at ease and absolutely no pain. Thank you.
Posted on: 30/06/2026

Appointment booked with no problem, arrived and was seen immediately, very caring and helpful staff, everything was explained. Excellent service.
Posted on: 30/06/2026

It's near impossible to get an appointment when you need one.
Posted on: 30/06/2026

Don’t know
Posted on: 30/06/2026

Claim friendly environment seen before time and made to feel welcomed
Posted on: 30/06/2026

I got booked in for a health check the next day and the staff at Heene Road were happy and helpful
Posted on: 29/06/2026

The doctor I saw was very understanding and listened. She gave a clear explanation of what tests could be done and why. My blood test was done the same day and the results available on Patient's Know best the following day. The doctor then also messaged that day to explain and what further action was required. I had an ESG done the same week at the practice. A follow up Blood test has been advised and was easily booked. Really pleased with the great communication by message's and in person.
Posted on: 29/06/2026

The surgery reminds me without fail to have my 6 month psa blood test and so easy to arrange appointment on line. They are always the best.
Posted on: 29/06/2026

More doctors please
Posted on: 28/06/2026

Your reception staff don't have a clue regarding vaccinations. I was given the wrong information
Posted on: 28/06/2026

The Nursing sister Rayne is wonderful.
Posted on: 27/06/2026

The Physician was very good. He made clear explanations on the issue we wanted investigated. He did quick checks and provided a clear medical advice.
Posted on: 27/06/2026

A parent empathy concerning my on going condition could be better. Giving me relief from the stress of continuing pain, indigestion and loose bowel movements
Posted on: 27/06/2026

I had my B12 injection yesterday, and I couldn’t be happier with the care I received. The appointment was quick, efficient, and the nurse was so friendly and professional, making me feel completely at ease. The whole process was well organised, and I was in and out in no time. Thank you to everyone at the surgery for such excellent care. Highly recommended!
Posted on: 27/06/2026

Excellent
Posted on: 26/06/2026

I’ve had an aggressive skin cancer. Ultrasound on my neck showed nodules I. My thyroid. The doctor read the report and ordered a blood test for me which came back normal. I’m very grateful for this intervention
Posted on: 26/06/2026

I was seen before time. I often face difficulty with blood tests but found a vein first time
Posted on: 26/06/2026

Didnt have long to wait. The nurse was very friendly. There were no prpblem with the procedure. Very efficient.
Posted on: 26/06/2026

I always enjoy seeing Vivian when I go for a blood test. She is so professional, efficient and friendly.
Posted on: 26/06/2026

Efficient..polite and caring.
Posted on: 26/06/2026

I've been with Worthing Medical for over fifteen years and at all levels their team has always been considerate, helpful and responsive. I can't fault them - and I have a number of conditions that need regular monitoring and care.
Posted on: 26/06/2026

Got seen by the nurse who took my height, weight and blood without any issues
Posted on: 26/06/2026

Dr took time to understand my issues
Posted on: 26/06/2026

a supportive and understanding GP along with helping staff
Posted on: 26/06/2026

Good staff very professional
Posted on: 26/06/2026

I can’t think of anything at this time, may be a reminder that I needed a blood test every three months as I am on water tablets.
Posted on: 25/06/2026

Requested a repeat prescription to my nominated pharmacy, got the wrong prescription - despite attaching an image!!! Booked a blood test, arrived and was told I didn’t need it, despite the GP’s instructions being explicit. Receptionist seemed rather disinterested and deflected
Posted on: 24/06/2026

Signed in on a machine with no problem. Didn't have long before I was called in by a nurse. She took my weight, height and tested the feeling in my feet and took two blood samples. She was at all times polite and respectful whilst being very prefessional.
Posted on: 24/06/2026

Seen early. Nurse was absolutely delightful Explained what the blood tests were for .
Posted on: 23/06/2026

All staff are friendly and professional all queries answered promptly
Posted on: 23/06/2026

As always very pleasant and helpful nurses and receptionist
Posted on: 22/06/2026

Accommodating and attendaning to us
Posted on: 21/06/2026

Clear and helpful advice
Posted on: 20/06/2026

Dr Morgan was so understanding an sorted all my issues within days x-rays ultrasound medication I couldn’t ask for more
Posted on: 20/06/2026

Nurse was friendly, excellent and explained everything.
Posted on: 20/06/2026

The reason for latest appt. : blood test. Nurse was kind friendly efficient procedure painless . And helpful.
Posted on: 20/06/2026

Had to take own weight, height, blood pressure and wasnt convinced i did it accurately? On arrival was asked for my urine sample but wasnt advised in advance to bring a sample with me and will now need to return with one.
Posted on: 20/06/2026

My problem was solved and am very pleased. Thanks
Posted on: 20/06/2026

The nurse who took my blood was efficient, polite and nice. The appointment was on time. I was in and out within minutes
Posted on: 19/06/2026

Perfect appointment. Nurse was friendly,well organised, careful and reassuring. In and out super quick. Great visit, thanks
Posted on: 19/06/2026

The message I received for an 8.00 am appointment was to arrive 10 minutes early to do my blood pressure, weight & height in reception, only to find surgery not open until 8.00 am. This would obviously work well for patients with later appointments but not very helpful for those with earlier appointments. 2 receptionist on duty. One who unlocked door and greeted waiting patients, we then had to wait until she returned in recption as 2nd receptionist looking at her monitor and not ready to receive waiting patients. I stress the above relates to the surgery service and not the treatment I received, which was very professional, thorough and caring.
Posted on: 19/06/2026

I arrived before my appointment time.i waited 20 minutes after my appointment time with no correspondence from reception or anyone in a practice that didn't seem busy, in fact i was the only person in the waiting room.surely the receptionist could have acknowledged me what was going on.
Posted on: 19/06/2026

The telephone triage system effectively negates access to GP Service. I'm sure the GPs are great but what is the point if you are unable to phone or book an appt? It is a shameful system when face to face with a Receptionist, they tell you to go home and phone. This is 2026! I've only ever got an appt via NHS 111 and even then it wasn't with a GP. I last saw a GP in 2019. I'm in great pain but unable to schedule an appt to review my pain meds as it's not 'an urgent issue' Gid help us.
Posted on: 18/06/2026

A text from the Gp was not ok as I had things to discuss, I have also spent two days trying to get a prescription sorted and not done yet. This surgery was really good years ago but terrible now
Posted on: 18/06/2026

ALL OF THE STAFF, from reception, to nurses, pain management team and especially Dr O’Carroll, Dr Wells and Dr Bannaman are all fantastic, most helpful and very informative. I could not be happier with all of the service I receive from WMG!!!
Posted on: 18/06/2026

Yes Ok
Posted on: 18/06/2026

The practitioner I saw was lovely. Very professional and reassuring. Put me at ease, thank you.
Posted on: 17/06/2026

Received a reminder for my appointment, surgery was clean and uncluttered, reception was courteous and welcoming, waiting area clean and tidy waiting time less than 2 minutes and consultation precise concise and pleasant!! What could be better?????
Posted on: 17/06/2026

Good, when I eventually got there but the process was frustrating and confusing and caused a lot of disruption with other appointments and necessary meetings etc. Personnel are all great individually but perhaps some staff need further training as text messages and phone calls often contradict each other.
Posted on: 17/06/2026

I went for my smear something every women dreads. I felt absolutely at ease,comfortable,safe and secure,such excellent staff kind,caring
Posted on: 17/06/2026

Friendly receptionist, seen on time, nhs health check carried out in an informative manner where I was put at ease, results given straight away and a follow up call from a doctor that day about another issue. Couldn’t have done anything any better in my opinion.
Posted on: 16/06/2026

Very friendly nurse. I didn't have to wait too long to be seen by her.
Posted on: 16/06/2026

Dealt with on time in a very professional manner. No pain experienced. Staff member attentive and cheerful.
Posted on: 16/06/2026

The service was efficient, timely convenient. The Nurse was informative kind and explained the process clearly.. I was given a reminder to ensure that I made the appointment which is very helpful excellent service overall thank you
Posted on: 15/06/2026

They contacted me to set up my next PSA test and gave me the means to do so , which i did eadily on line. The blood test was spot on time so no waiting around longer than needed.
Posted on: 13/06/2026

I wanted to take my blood pressure. There is an old machine near the nurses rooms but it had no instructions and seemed very old. The receptionist was a bit vague. I found the modern one by the entrance and used that. But it gave a completely different reading. Maybe get rid of the old machine?
Posted on: 13/06/2026

Very prompt and helpful. Lovely staff as always.
Posted on: 12/06/2026

Have been struggling because my old doctor didn’t help me The new doctor and all the reception are so lovely and I can say I have been able to cope tackling all the problems I’m having because Iv now got some support.
Posted on: 12/06/2026

Easy to book my blood test. The clinician was efficient, friendly and quick.
Posted on: 12/06/2026

Customer care could have been better handled.
Posted on: 12/06/2026

Staff were welcoming, reassuring and professional throughout.
Posted on: 12/06/2026

Since we moved to Worthing a year ago, my husband has been looked after and listened to. He has been getting the care that we have asked for, and is responding favourably to the treatment. Thank you for both listening and caring
Posted on: 11/06/2026

Was very good. Appointment was 3.10. And was call in by nurse at 3.10 who was very efficient polite careing. A good experience.
Posted on: 11/06/2026

The staff are great when you actually get an appointment, but this area is woefully under-served by GPs. For much of Worthing, there is no choice with who you sign up to. I can *only* be a patient of Worthing Medical Group and although they were great three years ago, they no longer have enough staff for their population. Which means that if you call as soon as their night-service phone is switched off at 8.00am you're likely to be contending with at least 30 other patients trying to get through and there's no guarantee you'll get an appointment. If you call after about 8.02 you stand absolutely no chance of getting an appointment. It is not possible to book a standard appointment ahead of time, so if you have an issue that is non-urgent, which you'd be happy to wait a week or two to discuss, you still have to call at 8.00am each day, competing with all the actual urgent calls. Something has to be done to fix this situation.
Posted on: 10/06/2026

Waiting time excellent Clinician very understanding talked me through the procedure Felt happy following appointment
Posted on: 10/06/2026

Always very good
Posted on: 10/06/2026

Well it is …
Posted on: 10/06/2026

V quick response to request for referral from optician & thorough questions & further test arranged speedily. V skilful test & almost immediate results and follow up call from surgery. Then rather surprising to have to wait 3 & half weeks for different follow up phone call.
Posted on: 10/06/2026

The nurse was very helpful any questions I asked the nurse answered then as best she could
Posted on: 10/06/2026

The info & treatment from the physio was excellent
Posted on: 10/06/2026

Prompt and good service.
Posted on: 10/06/2026

It’s nice to have a Practice that cares about you. My previous surgery were awful but thankfully I found this one and it’s exceeded expectation. Highly recommended.
Posted on: 10/06/2026

Staff always very helpful and supportive arrived a little early for my blood test but was seen soon after and on my way home befymy appointment time This surgery is amazing after our last surgery before we moved to Worthing
Posted on: 09/06/2026

Efficient & prompt..thank you
Posted on: 09/06/2026

Appointment was on time, and the member of the team who dealt with me was professional, polite, and efficient
Posted on: 09/06/2026

The only complaint I have is that I phoned for appointment 3 times in a row in the morning at 8am only to be told that "we are full please try again tomorrow morning but once I found an lternative method like writing to a GP I honestly cannot fault the service that I received, very grateful patience
Posted on: 09/06/2026

Quick and efficient.
Posted on: 09/06/2026

Practice nurses are excellent and provide an excellent service to me.
Posted on: 09/06/2026

I have had brilliant service without seeing the docter every time
Posted on: 08/06/2026

The specialist i saw was knowledgeable, kind and patient. The appointment was quick and easy
Posted on: 07/06/2026

Very helpful. Was seen on time and the lady knew what I needed with help getting my Hba1c down.
Posted on: 06/06/2026

The testing was on time the operative was polite and professional. The results came through quickly. Perhaps the discussion with doctor could have been sooner and not over a week later. Other than that there were no other issues that I could complain about
Posted on: 06/06/2026

The service was on time and the health care member was kind and courteous. However, the weigh scales require replacing as the weight was way off. As it was a health check I feel this piece of equipment needs to be accurate. I was also disappointed that blood tests are not carried out any more but the finger prick test was some reassurance I was ok at present.
Posted on: 06/06/2026

All staff were friendly and very helpful and informative
Posted on: 06/06/2026

I've always been met with empathy, kindness and person centred care with WMG, thank you for always going above and beyond.
Posted on: 05/06/2026

Tom the physio at Shelly Road is excellent . He instigated for me to have an MRI it was prompt and I had the results quickly and Tom explained the results alleging my concerns . Very happy with the service I received
Posted on: 05/06/2026

Tom The physio at Shelly Rd is excellent and thorough . I have total confidence in him . He initiated a referral for an MRI which was carried out within a few months . Called me in for results , explained and reassured me . I totally recommend Tom he’s a great physio
Posted on: 05/06/2026

I’ve always been given the best service from WMG. Especially Dr O’Carroll and Dr Wells. All of the staff on the desk are always very helpful and always try their very best to accommodate my needs.
Posted on: 05/06/2026

Very welcoming and proffessional,always make me feel at ease, use both Shelly Rd and Heene Rd .The NHS app is a wonderfully tool.Premises bit old fashioned,but that's okay , staff wonderful!!!!
Posted on: 05/06/2026

I’m very pleased with nurse Vivian who done my diabetic review very professional so helpful when I asked questions,absolutely brilliant.thank you.
Posted on: 05/06/2026

Friendly and professional
Posted on: 05/06/2026

PLEASANTRECEPTION AND RIGHT ON TIME
Posted on: 05/06/2026

On time with both appointments and friendly. Everthing was explained to me.
Posted on: 04/06/2026

A lot of things were explained to me that I needed to know about how to use the inhaler I was prescribed.
Posted on: 04/06/2026

Been very helpful and very quick
Posted on: 03/06/2026

Always very understanding about my over explaining and chatteness, the lady I just saw was really lovely and understanding and helpful she didn’t make me feel bad for the things I can’t control but try to. X
Posted on: 03/06/2026

An efficient service (blood test) provided by polite and friendly staff.
Posted on: 02/06/2026

It was prompt. Procedure explained and I felt relaxed.
Posted on: 02/06/2026

Pleasant polite punctual and eye on the ball
Posted on: 02/06/2026

Thank you for your outstanding care and dedication. I am very impressed by your positive and compassionate attitude toward patients. Your kindness and professionalism are greatly appreciated.
Posted on: 31/05/2026

I was just literally couple of minutes late and so my appointment was cancelled by Heene Road GP but in Shelly Road GP they are more friendly and cooperative.
Posted on: 31/05/2026

Pauline is very kind ans considerate
Posted on: 30/05/2026

I was seen on time, the nurse taking my blood was very friendly and efficient
Posted on: 30/05/2026

I give the highest score option as I am very happy with your professionals' service, so I didn't want to score down. However, when I made my appointment the receptionist was everything but not understanding, nor helpful. She kept on calling me 'love' and when I said I needed to check my rota, she said she doesn't have the time to wait on me calling someone, I need to call back. I explained I didn't need to call anyone, but I need to log into the computer and check my rota, she wasn't happy and she said it is a busy GP surgery and she doesn't have the time to wait, I said I'm in healthcare as well and I understand it's busy, but our receptionist are waiting on the patient to check their schedule. Also, I didn't feel fair that she couldn't wait a minute and I needed to call back and spend another half an hour as I was going back at the end of the queue then. She was really impatient and pushy and on top of it she was calling me 'love' and made me feel uncomfortable, it sounded almost sarcastic with this situation. I understand some patients are challenging, but I didn't understand the situation at all and it made me feel anxious and unimportant and I'm sure you don't want your patients who are in need feel that way.
Posted on: 30/05/2026

I received a thorough explanation both verbally & visually of my physical situation at the present time & how to progress in the future which was very helpful & reassuring.
Posted on: 30/05/2026

Very thorough and quick response, doctor showed empathy and professionalism.
Posted on: 30/05/2026

Very helpful and supportive. Always professional
Posted on: 30/05/2026

I was seen on time & saw 2 nurses for treatment whom were fantastc& empathetic, thank you Worthing .Medical
Posted on: 29/05/2026

Good
Posted on: 29/05/2026

Receptionist, doctors and nurses are always polite, helpful and always appear to do their utmost for you.
Posted on: 29/05/2026

Easy check in, cool temperature, friendly staff, did not have to wait long
Posted on: 28/05/2026

Friendly and very helpful staff
Posted on: 28/05/2026

Went in for a vaccination, Nurse Lorraine was very kind and also took the time to answer questions I had and signpost me to resources for other vaccinations I need.
Posted on: 28/05/2026

Good communication (via text message) and prompt appointments.
Posted on: 28/05/2026

Clean waiting room, on time appointment
Posted on: 27/05/2026

Friendliness and professionalism of both Viv and Michael
Posted on: 27/05/2026

Apart from the difficulty seeing a doctor, and being diagnosed over the phone, this current problem has eventually been referred to specialist treatment.
Posted on: 27/05/2026

The nurse I seen on the 23rd of may at Shelley surgery was very friendly and thorough, plus listened and explained the answer's to my question's.
Posted on: 24/05/2026

Very professional and thorough plus good sense of humour.
Posted on: 24/05/2026

I have been with Worthing Medical Group since I moved down here and that was 11 years ago. I have recently had brain surgery and all the staff have been brillant and caring. Communication is excellent and the NHS APP is really good and useful to use.
Posted on: 24/05/2026

It was funny,little scary arriving in surgery- reception was closed,not a single soul around, computer to registry my arrival is not recognising me by name,surname a DOB... find a sign- wait here while nurse will call you..weird..until nurse appearing, everything went excellent.
Posted on: 24/05/2026

Had an appointment with the physiotherapist,who answered all my questions on my conditions. Had a thorough examination and advised exercise for my hip and is requesting an ultrasound scan on my damaged shoulder. Very professional all round.
Posted on: 23/05/2026

Southlands Hospital failed to send the x-rays of my left knee. A time span of 3 weeks. The service at the medical groups surgery was excellent.
Posted on: 23/05/2026

Good to very good nurse was on time and talked about vaccine and side effects
Posted on: 23/05/2026

Because it was
Posted on: 22/05/2026

Painful phlebotomy event,
Posted on: 22/05/2026

Consistant.professional
Posted on: 22/05/2026

Lovely nurse MIchelle Advincula was very informative and gave me very sound advice
Posted on: 21/05/2026

Good counselling on vaccine , prompt appointment
Posted on: 21/05/2026

Simple blood test. Efficient, no problems.
Posted on: 21/05/2026

Since it was spotted recently that my blood pressure was raised, the doctors at Worthing Medical group have been very efficient at organising different tests for me. Staff have been thorough in exploring my hereditary and mental health factors. In particular, the nurse I saw on May 20th for my ECG, Michelle, has incredibly personable, reasauring and helpful.
Posted on: 21/05/2026

Efficient and thorough
Posted on: 21/05/2026

Staff were friendly and helpful and took time to answer my questions
Posted on: 21/05/2026

I have only praise for the service I receive at Worthing Medical Group. Always friendly, efficient and professional.
Posted on: 20/05/2026

Very professional very nice made my appointment much easier than i expected thank you
Posted on: 20/05/2026

I would like to say that every time I need to speak with a Dr or receptionist the service that I receive is brilliant !!!! I have so much faith in everyone,and that the health care given to me couldn't be any better, I am always listened to and treated accordingly.I never feel that I am being rushed even though Dr's and receptionist are under pressure having to deal with many patients,also the welcome that I personally receive once I enter the room etc is really appreciated,I feel lucky to be with this practice and when I talk to my family and friends they all say how good this practice is/ Dr's,Nurses, Receptionist and all who work behind the scenes.So I would like to say a huge thank you to you all and long may we have this brilliant NHS !!!
Posted on: 20/05/2026

Blood test
Posted on: 20/05/2026

I found everybody very helpful and informative. If you had go go dancers serving bacon sandwiches, that would help. Yep, I think that would really help!! 😉👍
Posted on: 19/05/2026

All the staff were very kind, thoughtful and efficient.
Posted on: 19/05/2026

I didn’t wait long and the nurse who looked after me was excellent and caring during my dressing change.
Posted on: 19/05/2026

The appointment was handled quickly and professionally. The only issue was was the delay. It would have been good if reception could have provided an update as I had to get back to work for a meeting so was worried about the 20 minute delay in being seen.
Posted on: 17/05/2026

I felt really comfortable,well advised in all always have a good experience
Posted on: 17/05/2026

My partner and I were in first and had no problems at all. All good.
Posted on: 17/05/2026

Because it was very good
Posted on: 16/05/2026

If you’re in a phone queue the ring back service is brilliant and is easier to get appointments.
Posted on: 16/05/2026

I had a lovely lady doing the procedure who made me feel comfortable and at ease.Due to the procedure these things are never pleasant but it was as nice as it could be!.I wish I could remember her name but she is a credit to your practice.
Posted on: 16/05/2026

Everything was fine .She was very helpful.
Posted on: 16/05/2026

The nursery was on time . Polite and professional
Posted on: 15/05/2026

Prompt and polite service
Posted on: 15/05/2026

Given helpful and thorough diagnosis and treatment plan by physiotherapist John McPike. Friendly, pleasant manner listening and responding appropriately to my concerns.
Posted on: 15/05/2026

I was given a very friendly efficient service. Very impressed!
Posted on: 15/05/2026

The nurse I saw was not mindful of my feelings, privacy or what I was saying
Posted on: 15/05/2026

The medical staff are generally good to excellent, but the admin around them is often disappointing. Referrals sent to wrong emails, my identity on the system 3 times, making history hard to follow just 2 examples
Posted on: 15/05/2026

I was with a surgery who did not care at all. But moving to your surgery the best thing that happened to me. I asked for a female doctor. The best doctor I have ever had since 1962. She looked after well being in ever way I could not even expected. I gave up using Omeprazole a doctor wanted to help me with it. Although it didn't happened I appreciated his help and willingness to assist me. This is the best surgery for me . Luna Allen
Posted on: 15/05/2026

Lovely nurse made m feel completely at ease
Posted on: 15/05/2026

It was quick and phlebotomist is so friendly and supportive.
Posted on: 14/05/2026

Staff very friendly and helpful
Posted on: 14/05/2026

On time swift friendly professional service
Posted on: 14/05/2026

Nil. I was very satisfied. Thank you.
Posted on: 14/05/2026

The nurse was very informative and helpful
Posted on: 13/05/2026

service has been quick and efficient
Posted on: 13/05/2026

Friendly, efficient and knowledgeable. With the number of calls having to be dealt with it’s a swift service
Posted on: 13/05/2026

Sorry but I can't decide..sometimes i get good service and other times are not so good..
Posted on: 13/05/2026

Nothing is too much. The medical team are attaintive snd very reassuring.
Posted on: 13/05/2026

I have never struggled to speak with a GP when I’ve needed to. Furthermore, the practice has proactively overseen my health issues and ensured I am regularly contacted about booking blood tests etc as an over-50. I find the medical and office staff very caring and pleasant to speak with.
Posted on: 13/05/2026

Well attended to by the Pleasant Nurse.
Posted on: 12/05/2026

On arrival at the clinic , i was seeing straight away which indicate a lot of improvement in nhs
Posted on: 12/05/2026

Always excellent from reception to doctor's and nurses all helpful in every way pharmacy team are exceptional 👏
Posted on: 12/05/2026

Everything went as scheduled thank you
Posted on: 12/05/2026

Staff were both friendly and professional.
Posted on: 12/05/2026

Because the physio chap I saw was very good!!!
Posted on: 12/05/2026

Wonderful compassionate care
Posted on: 11/05/2026

Good staff
Posted on: 11/05/2026

No nurse was amazing
Posted on: 09/05/2026

On time snd efficient.
Posted on: 09/05/2026

All staff that I have contact with are very friendly and polite. There’s never a cross word from Reception staff.
Posted on: 09/05/2026

I recently did a health check up at Worthing Medical centre at Shelley road. I was very impressed with all aspects of the practice's communication with me and how thorough, comprehensive and proffesional the Doctor I saw on the day of the original test and all the follow up tests.
Posted on: 09/05/2026

Very friendly and professional nurse and virtually painless injection..
Posted on: 09/05/2026

Waiting time was not long and the staff were very helpful and caring.
Posted on: 09/05/2026

Nursing team were very helpful and treated me very well. At all times they were kind, patient and professional.
Posted on: 08/05/2026

Very professional, yet kind, considerate and caring.
Posted on: 08/05/2026

Because the nurse Tanya was expert at taking a blood test and very friendly too.
Posted on: 08/05/2026

Everyone listened and gave sound advice
Posted on: 08/05/2026

I missed a phone call this morning my wife answered and was told they will ring back. They did not. Because of that I lost my slot for a Cortisone injection.
Posted on: 08/05/2026

I couldn't wish for a better service. Just like having your own private doctor, brilliant, first class!
Posted on: 07/05/2026

All staff very helpful. Reception excellent. Nurses and Doctors great! Appointments usually available on the day if you call at 8am and wait in the queue
Posted on: 07/05/2026

The nurse was really welcoming and friendly.
Posted on: 07/05/2026

It was easy to phone in and did not have to wait too long for a health check appointment. Receptionist was efficient and alert. It was a short wait from my appointment time. Nurse practitioner was very efficient, friendly and did her job well. All in all good experience for someone visits infrequently to go practice.
Posted on: 07/05/2026

My Asthma was very sincere very helpful and informative, very happy with my appointment. Many thanks
Posted on: 07/05/2026

All staff are very pleasant
Posted on: 07/05/2026

Polite, Quick service.
Posted on: 07/05/2026

Excellent service
Posted on: 07/05/2026

Managed to get a n appointment very quickly
Posted on: 07/05/2026

Because you didnt deal with the query nor did i get a call back and i was on the list to do so. Also your Acurrex is never on and by 8.10am all your appts are gone. Can never speak or see a doctor. Ive been trying to get an appt face to face for two years.
Posted on: 07/05/2026

Very prompt phone call back after bloods taken yesterday
Posted on: 06/05/2026

Paulina was very professional and kind
Posted on: 06/05/2026

Very pleased with all aspects of this surgery
Posted on: 05/05/2026

All the team involved were friendly and informative
Posted on: 05/05/2026

Dr Morgan proactively called me to agree next steps and was clear and supportive.
Posted on: 04/05/2026

Les rendez vous
Posted on: 03/05/2026

Because they cancelled my appointment on the same day Due to am too older to make a check up
Posted on: 03/05/2026

Very good service
Posted on: 03/05/2026

All staff are very nice. The Practice Nurses are excellent. I just wish you could get a face to face appointment with a GP when required instead of battling through a telephone waiting list.
Posted on: 03/05/2026

Quick efficient vland friendly
Posted on: 02/05/2026

Very pleasant nurse who gave my wife and I the Covid boosters. She explained everything thoroughly and was very welcoming.
Posted on: 02/05/2026

The nurse and her student were very welcoming, professional, friendly and caring. There is nothing that could have been done better
Posted on: 02/05/2026

I had a dressing changed after attending A&E - the nurses at the surgery were very quick to respond due to the infection risk and carried out a thorough assessment and re dressed booking in further appointments in advance too and explaining what they were doing at each stage - I felt a lot more comfortable and reassured thank you very much
Posted on: 02/05/2026

The blood test should have included liver enz ,glyhgb ,chol .the nurse kindly contacted gp and was able to authorise ,so it worked out ok.
Posted on: 02/05/2026

The nurse was amazing i was a little unsure of the procedure but was immediately assured and happy of the outcome could not have been more happier
Posted on: 02/05/2026

Excellent service, welcoming and supportive. Dr listened and was engaging and talked through everything with me. Best surgery I’ve been too. You all do a wonderful job as a team. Surgery looks dated and needs a facelift to reflect the great standards you hold. Other than that I will highly recommend your surgery to other people.
Posted on: 02/05/2026

I am autistic and was very nervous and distressed but my nurse really put my at ease and took her time. She was truly wonderful. I think her name was Michelle
Posted on: 01/05/2026

On on time, no waiting
Posted on: 01/05/2026

The doctor we have was very lovely and he spoke very clearly and even with being young parents we did not feel an ounce of judgement. He treated our son with so much care. It was a very lovely appointment.
Posted on: 30/04/2026

The nurses at the practice are all very kind and professional.
Posted on: 30/04/2026

Dr Kamar was very efficient and explained everything clearly. The only slight problem was that I was not able to get both knees done at once as the receptionist who I had booked the appointment with said. The next appointment is for 5 weeks!! A long time to be in pain.
Posted on: 30/04/2026

Always very good receptionist/ Nurses and Doctors who have time to talk to patients
Posted on: 30/04/2026

No waiting. Test was done in minutes. Nurse was very polite and helpful.
Posted on: 29/04/2026

Nurse was brilliant
Posted on: 29/04/2026

Ideally would prefer more in person options but the service does work given the high demand
Posted on: 29/04/2026

So far everything has been very good and satisfying
Posted on: 29/04/2026

Very friendly nurse. Informative and no long wait
Posted on: 29/04/2026

Yesterday the nurse was very careful to explain every aspect of procedure before attending to my treatment.
Posted on: 29/04/2026

I was seen by a lovely nurse who explained everything to me, also left the surgery at the time I should have gone in!!
Posted on: 29/04/2026

On time appointment. Very helpful nurse. Great service
Posted on: 29/04/2026

Very attentive kind lady, listened to my mum and we interested in what she was saying.
Posted on: 29/04/2026

Ease of booking through app. A range of booking options to suit. Reminders for appt. Appt on time. Excellent nurse with a gentle, reassuring and empathic nature.
Posted on: 29/04/2026

Always being listened to and given advice. Great help.
Posted on: 28/04/2026

Well organised and very quick service
Posted on: 28/04/2026

Was seen on time of appointment
Posted on: 28/04/2026

Appointment was swift and the nurse was very professional and helpful
Posted on: 28/04/2026

Always effeciant, no problems
Posted on: 28/04/2026

It was great experience
Posted on: 28/04/2026

Seen straight away, even though I was early, and very friendly very professional treatment.
Posted on: 28/04/2026

Because it was
Posted on: 28/04/2026

The nurse I saw was very friendly and gentle with giving me my injections .
Posted on: 28/04/2026

Efficient friendly and quick servIce with several helpful reminders of appointment
Posted on: 28/04/2026

As someone who doesn’t often use the Drs When I do need them I find it very hard to get an appointment. Even a phone consultation takes hours to be returned. I appreciate how busy the NHS is. If I call at 9am why do I never get a return call before at least 3pm. ??? I never call unless it’s urgent and I’ve tried every other sauce to sort the problem.
Posted on: 26/04/2026

Receptionist was very unhelp with the most awful attitude she had the most appalling manner, i will not go to Heene surgery again.
Posted on: 26/04/2026

My recent appointment with Dr Ferguson did not meet my expectations. He seemed reserved and not fully engaged, and I was prescribed medication containing lactose despite informing him of my intolerance. I felt I did most of the talking and left without clear answers or resolution, so I still need to seek further support.
Posted on: 26/04/2026

Great service. Nurse was good. Didnt wait and was goid.
Posted on: 25/04/2026

My PN Jess East made me feel so comfortable and at ease during my first smear test. Couldn’t have asked for a better experience - thanks Jess
Posted on: 25/04/2026

Helpful reminders for tests and vaccinations. Not difficult to see a doctor face to face if an issue cannot be dealt with by phone.
Posted on: 25/04/2026

Good service
Posted on: 25/04/2026

Excellent rang up spoke to Jenny rebooking my husbands blood test as I had a asthma review she found us appt together thank you
Posted on: 25/04/2026

Very helpfuĺl and able to answer my questions after looking up my record. One of my requests was dealt with the same day
Posted on: 25/04/2026

No results i can access yet.
Posted on: 24/04/2026

The wait to see a Physiotherapist was very long. It very good when I had the appointment. The exercises given in the video I was given to watch but gave no indication as to how long to hold in the various positions.
Posted on: 24/04/2026

The NHS app makes booking appts, re-ordering prescriptions etc so straightforward and easy to navigate.
Posted on: 24/04/2026

Fast efficient and helpful advice.
Posted on: 24/04/2026

Punctual and pleasant receptionist speaking to me and giving advice.
Posted on: 24/04/2026

Very professional Staff On Time appointment
Posted on: 24/04/2026

Excellent help and advice from Dr Welles, who provided the service to my elderly friend.
Posted on: 24/04/2026

The recent blood test and Covid vaccination were performed in a friendly and efficient manner
Posted on: 24/04/2026

i have never had a bad experience when calling or visiting any of the surgeries
Posted on: 24/04/2026

Walk in signed in waited 5 minutes before getting seen by nurse and she was very polite and reassuring
Posted on: 24/04/2026

Everything from initial contact and referral to successful treatment was completed in an efficient, professional and friendly way.
Posted on: 24/04/2026

Very efficiently organised by the staff
Posted on: 23/04/2026

My appointment was on time. The nurse was very helpful.
Posted on: 23/04/2026

Not enough apppintments at surgery need more doctors and bigger triagage phone team first thing in morning. Struggling with medical issues with no help as 111 say is you can still do some of your normal tasks all ok and gp full on ringing at 8am.
Posted on: 23/04/2026

I had a routine smear test at Heene Road surgery on Monday 20th April. Within 40 minutes I was experiencing pain in my cervix. Upon returning home, the pain had worsened and I felt fatigued. By nightfall I had developed a fever. When I called the following morning at 08.10 to speak to a GP, having spent the whole night frightened, feverish and in terrible pain, I was made to wait, on hold, for nearly an hour. When I finally got through to reception, I was told the list was full and I would have to call back the next day. This is disgusting and inhumane and quite frankly, malpractice. I was fine and well before my smear. Upon calling 111, I was advised to go straight to the Urgent Treatment Centre at Worthing Hospital where I spent over 12 hours, to be diagnosed with PID. I am considering seeking legal action.
Posted on: 23/04/2026

I did not have to wait long for my Covid jab and nursing staff were friendly and efficient.
Posted on: 23/04/2026

The receptionists are excellent. They are always friendly and helpful and therefore a great first impression whenever you phone the surgery. They are really helpful as are all the medical staff.
Posted on: 23/04/2026

Everyone polite and helpful
Posted on: 23/04/2026

I was satisfied with the doctors response and the outcome.
Posted on: 23/04/2026

Brilliant timing and speed.
Posted on: 23/04/2026

I have always received exellent service at the surgery.everyone is polite and helpful in person and on phone.
Posted on: 23/04/2026

A telephone query to the referrals team was dealt with promptly the same day giving a contact number for follow up.
Posted on: 23/04/2026

Efficient, on time with good communication.
Posted on: 22/04/2026

Considerate. Took time to look at my toe, the reason I came in, and also took time to look at a rash and spots over my arms
Posted on: 22/04/2026

Attended for Covid vaccination. As I have mobility issues, I was taken through very speedily and given a seat to wait.
Posted on: 22/04/2026

Always great response with call backs and appoiintments as needed Doctors are great as are reception and nursing staff
Posted on: 22/04/2026

Presumably your enquiry relates to the current Covid jab service. This was extremely well organised and the Filipino nurse (whose name I failed to note) was superb.
Posted on: 22/04/2026

On time and efficient nurse.
Posted on: 22/04/2026

Seen straight away that day due too health issues
Posted on: 22/04/2026

Staff were very friendly and helpful
Posted on: 22/04/2026

The covid booster vaccination roll out was carried out very well
Posted on: 22/04/2026

Everyone helpful and friendly. Having Covid injection
Posted on: 22/04/2026

Difficult to access appointments
Posted on: 21/04/2026

Prompt appointment, no waiting on the day. The tests came back the following day.
Posted on: 21/04/2026

Very helpful
Posted on: 21/04/2026

Quick and polite service
Posted on: 21/04/2026

Was easily able to book my blood test online. Was seen on time by a very friendly nurse.
Posted on: 21/04/2026

Always very good
Posted on: 20/04/2026

She was very nice and very helpful with the questions I asked.
Posted on: 18/04/2026

My thanks to Jessica.
Posted on: 18/04/2026

No hanging about
Posted on: 18/04/2026

I didn’t wait long to be seen and got the help I needed and with respect and kindness
Posted on: 18/04/2026

Timing ‘spot on’ and interaction very helpful.
Posted on: 18/04/2026

Best experience and appointment I’ve ever had with NHS. THANK YOU
Posted on: 17/04/2026

Came to see the excellent physio who has reverted me to get an mri scan which is exactly what I was hoping for
Posted on: 17/04/2026

Dr Kumar was very responsive and supportive, I can’t praise him enough. Thankyou.
Posted on: 17/04/2026

Everything went very well. No hold up’s. I’m and out in just a few minutes. The nurse was practical, pleasant and came across as somebody who knew exactly what to do. She was lovely. I hope she will be there for my next jab or blood test.
Posted on: 17/04/2026

Good service
Posted on: 16/04/2026

Quick and easy to make appointment. On arrival seen fairly quickly without waiting long at all
Posted on: 16/04/2026

I was very apprehensive about my appointment and the nurse put me at ease and it went very well
Posted on: 16/04/2026

Great service and friendly helpful staff. They are proactive and responsive and I’m very satisfied with the surgery.
Posted on: 16/04/2026

The Dr was absolutely brilliant
Posted on: 16/04/2026

I have recently had great care from my GP and the team at Worthing Medical Group, I couldn't fault it.
Posted on: 16/04/2026

Helpful receptionist, nt too long to wait, nurse friendly and efficient
Posted on: 16/04/2026

The nurse saw me just at the right time, she was very friendly and helpful with my questions. My injection was done with professionalism and minimal pain.
Posted on: 16/04/2026

Always helpful
Posted on: 15/04/2026

Dr Fawcett was kind, patient and empathetic, he has a good way of making you feel heard.
Posted on: 15/04/2026

Arrived early and seen early!
Posted on: 15/04/2026

Staff always so kind and patient with my very elderly mother.
Posted on: 15/04/2026

The Practice Nurses who I see are excellent. Reception Staff are good. Speaking to a doctor can be challenging getting through the system and not be able to talk to the nominated doctor is impossible, unless they are the duty doctor.
Posted on: 15/04/2026

Very helpful, kind and informative muse at Heene Rd Surgery.
Posted on: 14/04/2026

Very pleased with service nothing could have been better
Posted on: 11/04/2026

Prompt appointment and consultation excellent
Posted on: 11/04/2026

I was seen very quickly on both visits. The staff were very friendly and caring.
Posted on: 10/04/2026

Efficient friendly polite service
Posted on: 10/04/2026

Arrived early, got seen early. Nurse very friendly and never felt the needle.
Posted on: 10/04/2026

They are polite, caring and you get all round fantastic service
Posted on: 10/04/2026

Appointment was dead on time. The practice nurse caring and efficient. Results were withme on the same day !!
Posted on: 09/04/2026

Very informative g.p and the nurse who supported me having my coil fitted was so supportive and understanding
Posted on: 09/04/2026

I had a fall during my waiting time. The staff give me immediate attention. Reassuring me that I was OK. What could be better ?
Posted on: 09/04/2026

ver pleased woth service given
Posted on: 05/04/2026

Always a great service form all staff at Worthing Medical group. Cannot thank them enough for taking care of me and I highly recommend them.
Posted on: 03/04/2026

Always have had good service. Post surgery checks, consultation and prescription ordering. I apprečiate the doctors and nurses and receptionists. Thank you for working so hard for your patients.
Posted on: 03/04/2026

On time and polite young practitioner !
Posted on: 03/04/2026

The nurse was very nice and explained to me clearly the procedures
Posted on: 02/04/2026

Caring, professional,efficient nurse (Beverley).
Posted on: 02/04/2026

I didn’t have to wait long before I was called in
Posted on: 02/04/2026

After having a blood test the doctor called to check our situation and understand better what was going on. He felt with a query we had and was helpful kind and empathetic. He also sent us a link should we need any further help
Posted on: 02/04/2026

She was very informative and knowledgeable.
Posted on: 02/04/2026

Excellent service and communication
Posted on: 02/04/2026

Nurse friendly, on time and efficient.
Posted on: 01/04/2026

I always get a good service
Posted on: 01/04/2026

Dr Kamar is absolutely amazing. He always gets straight to the root of the problem and makes sure everything is thoroughly checked. I’ve always felt reassured after appointments with him. I honestly can’t recommend him enough. He’s knowledgeable, thorough, and genuinely cares about his patients. The surgery is very lucky to have him.
Posted on: 01/04/2026

Caring and informative nurse practitioner,Debbie
Posted on: 01/04/2026

Nurse Emma was lovely and she gave me great advice and links to other services that I may need to inform myself so thank you
Posted on: 01/04/2026

Prompt calls, friendly helpful GP and staff
Posted on: 01/04/2026

Our doctors are in my a pinion is the best as we always get an appointment it also has call back to save time while waiting
Posted on: 31/03/2026

Helpful and friendly
Posted on: 31/03/2026

Doctor rang me back and discussed pain medication and arranged for me to pick up from my local pharmacy. Kind and efficient
Posted on: 31/03/2026

Jessica East is very professional, and engaging.
Posted on: 31/03/2026

It's impossible to be seen, and never by the same consultant, which makes it so difficult and complicated to time manage as you have to explain everything again to a new person. I get stress if I know I have an issue as I now it's very difficult to get an appointment. I called 8:10 this Monday, no appointments, 8:20 today, no appointments left. I am aware that I need to call at 8 but I am working full time and starting at 8. And even days I called at 8 I don't get seen. The staff is not the issue, it's the system. Even now I just need a fit not and a medical records for an Insurance and I am really struggling to get things done. I really missed my old surgery in Brighton...
Posted on: 31/03/2026

Nice staff, would be good if you knew for certain if going to be referred to clinician
Posted on: 29/03/2026

Following an econsult I got a face to face appointment the same morning. The doctor was very kind and put me at ease, and thorough and my appointment lasted 30 minutes
Posted on: 28/03/2026

Pauline was very helpful, efficient and caring.
Posted on: 28/03/2026

My nurse was punctual, kind and helpful and the blood test was quick, and i had no pain and no bruising. Being pre informed by text, to drink water before my appointment helped.
Posted on: 28/03/2026

.
Posted on: 28/03/2026

Service for the blood test was good and the nurse was very nice and caring. I am going though some muscular issues and asked about a further blood test, however can’t do that without speaking to a gp, which is nigh on impossible. Was told to call the surgery before 8am next week…but not on Monday?!
Posted on: 28/03/2026

Very happy with service last week. I gave ‘good’ as nothing is perfect.
Posted on: 28/03/2026

Sooner appointments
Posted on: 27/03/2026

Quick and lovely friendly service
Posted on: 27/03/2026

Would have been very good but when you phone you don't get a doctor you get the practise nurse.
Posted on: 27/03/2026

Wonderful team, friendly, helpful, sense of humour, professional.
Posted on: 27/03/2026

Always very helpful,
Posted on: 26/03/2026

No complaints at all- everything went smoothly. Lovely Nurse.
Posted on: 26/03/2026

Friendly, duty of care felt upheld, even above and beyond. Patient amd understanding.
Posted on: 26/03/2026

Dr Kamar is the most caring and considerate doctor with extensive knowledge built up over years of experience
Posted on: 26/03/2026

Kind and efficient. Really listened
Posted on: 26/03/2026

Very efficient service. Appointment times kept to and follow information and action excellent .The Doctor and Nurse I saw where friendly and informative .
Posted on: 26/03/2026

Everyone was friendly, caring, respectful and professional
Posted on: 26/03/2026

The doctor explained what the procedure was and what he was going to do . I felt calm and pain free during the procedure
Posted on: 26/03/2026

Dr Kamar is an amazing Doctor. I am very grateful for the help he has given me
Posted on: 26/03/2026

Very efficient friendly service
Posted on: 26/03/2026

Your reception staff could be nicer, kinder,compassionate and accommodating. They make it seem like it’s an effort to do their job. The doctors and nurses have all been lovely
Posted on: 25/03/2026

The fact that I remember Pauline from 5 years ago, is testament to the lasting impression she made on me, regarding an undignified routine procedure. Her care, compassion and manner was outstanding, quite frankly. It is people like Pauline, that make you feel heard, safe and respected. Thank you.
Posted on: 25/03/2026

I saw a Doctor on the same day
Posted on: 25/03/2026

On time, professional, pain free.
Posted on: 25/03/2026

As I am very deaf I don’t find phone consultation very satisfactory
Posted on: 25/03/2026

Got a phone call to say that an annual hba1c blood test was due and it was then booked for later the same day.
Posted on: 25/03/2026

Relaxed, professional, informative
Posted on: 25/03/2026

I found the nurse I was seeing, very friendly and helpful. She put me at ease , and I would be happy to go to the surgery again.
Posted on: 25/03/2026

It’s the 8am scramble I hate. When you actually get to see someone it’s normally good. It would be nice to see the same person and have some consistency.
Posted on: 24/03/2026

Everything I need from the surgery is acceptable and accessible.. I am very pleased with the service and care..Well done WMG
Posted on: 24/03/2026

The recorded answer service is frustrating and repetative. The staff are lovely and helpful. I would particularly mention the Irish receptionist Jennie who is a positive joy.
Posted on: 24/03/2026

The nurse took my blood, and it was all over very quickly and painlessly.
Posted on: 21/03/2026

All good and quick
Posted on: 20/03/2026

Staff very alert to subtle symptoms
Posted on: 20/03/2026

Doctor and assistant were lovely. They could probably tell I was a bit anxious. Talked me through all the necessary info and the procedure, and made it as comfortable as possible.
Posted on: 20/03/2026

Able to explain my problems without bring rushed and being listened to. Good action plan made.
Posted on: 20/03/2026

The diagnosis and help I received was excellent.
Posted on: 19/03/2026

Friendly staff
Posted on: 19/03/2026

I have been trying to get an aooontnet as I need doctors notes for pip and no one has got back to me
Posted on: 19/03/2026

Follow up of test
Posted on: 18/03/2026

Quick good service. Blood test very quick.
Posted on: 18/03/2026

The service I receive is always excellent from this surgery.
Posted on: 18/03/2026

Because I am very happy with you
Posted on: 18/03/2026

Very happy with the service from this surgery, always helpful and friendly
Posted on: 18/03/2026

Very friendly, punctual and professional
Posted on: 18/03/2026

Swift action
Posted on: 18/03/2026

I’ve had fairly regular contact with the practice regarding a small number of issues since August, last year. These have all been responded to in a timely manner and more urgent matters have been referred to a specialist. I’m very happy with the service received, in particular from Dr Hannah Morley who has been a reliable point of contact and has provided regular feedback.
Posted on: 18/03/2026

Nurse very helpful
Posted on: 18/03/2026

Always seen in good time with good advice.
Posted on: 17/03/2026

The communication from this practice regarding my cervical screening was extremely difficult. After receiving an invitation to book my screening via the NHS app, I called the practice. The receptionist incorrectly told me they had no record of the invitation because I was supposedly on the five-year testing schedule. This was confusing, as I was aware the five-year testing standard only began in July 2025, and since my last smear was in 2023, I knew I should be due for the standard three-year test. I expect healthcare staff to be informed about testing guidelines and to avoid causing patient confusion. Fortunately, a nurse quickly called me back to clarify the situation, confirming I was indeed due for my three-year smear and that if the results are normal, my next test will be in five years.
Posted on: 17/03/2026

Blood Test Appointment was booked on phone and was on time and in and out quickly. Very pleased.
Posted on: 17/03/2026

My problems were addressed. I can think of nothing that xld have been bettered
Posted on: 17/03/2026

The staff was compassionate.
Posted on: 15/03/2026

Appointment was on time; nice, efficient and thorough. Results for the blood test came back the same day. Very good service.
Posted on: 14/03/2026

I was happy that i was dealt with ki dly nd efficiently
Posted on: 14/03/2026

Normally , if I ammpersistent , I can get an appointment.
Posted on: 14/03/2026

The nurse was very professional throughout, and I felt completely relaxed throughout my blood test
Posted on: 13/03/2026

Quick and efficient!
Posted on: 13/03/2026

Well run practice.Very good stuff.
Posted on: 13/03/2026

We’re all very ready to complain about bad service but we rarely compliment good service. The lady that carried out my AAAscan was lovely. She explained everything as we went through the scan and generally had a wonderful ‘bedside manner’. It helped that nothing out of the ordinary was found but the whole experience was very good, thank you.
Posted on: 13/03/2026

Dr Morgan gave me exceptional care, support and understanding. She took the time to look holistically at the problems, arrange further tests and follow-ups and continued to monitor and advise solutions. I found it extremely beneficial and comforting to speak to the same GP each time.
Posted on: 13/03/2026

Excellent and very professional. Very good advice and instruction given. Follow up information was sent as promised.
Posted on: 13/03/2026

Warm welcome from reception staff. I was seen promptly by a lovely nurse who was clear and helpful in her dealings with me. Bloods were taken and I had the results within 1 day which is impressive.
Posted on: 12/03/2026

Very thorough health check and the manner of the nurse (Tanya) was kind, compassionate, holistic and helpful. Good to have a proactive rather than reactive health review. Would recommend.
Posted on: 12/03/2026

Seen quickly lovely cheerful & efficient nurse
Posted on: 11/03/2026

Blood test at Heene rd. On time and done in no time, well pleased. However the surgery can do with a good deep clean!
Posted on: 11/03/2026

Always professional, welcoming, excellent one to one.You are there at the top,don't fix what's not broken
Posted on: 11/03/2026

The service was good enough
Posted on: 11/03/2026

I was very quickly seen by the nurse, a lovely lady who explained everything very clearly to me, and was very professional and knowledgeable. She listened to me and suggested for me to ask for an appointment with the women's health nurse, and I was quickly given one. Another good experience at my surgery.
Posted on: 11/03/2026

The nurse that saw me for my screening test was extremely supportive, patient and kind. I was made to feel included in what was happening and she explained everything as we went along, I felt cared for and appreciated the time she took to talk me through everything.
Posted on: 10/03/2026

Efficient appointment service and text communication
Posted on: 10/03/2026

Seen on time. Very friendly atmosphere.
Posted on: 10/03/2026

Nurse as always was very nice and helpful
Posted on: 10/03/2026

Great team!! I always feel cared for. Well done everyone! Thank you
Posted on: 10/03/2026

Staff are patient & caring. It's a service often taken for granted, like having good health until the time comes when you don't!
Posted on: 10/03/2026

Very efficient, got results of blood test same day. Only complaint, I made the mistake of choosing Heene Road surgery, no where to park. Looking forward to new centre opening!!
Posted on: 10/03/2026

I asked for a PSA retest which come with a cost and it was quickly agreed and I had the result the same day. I mentioned a potential problem with my had to the phlebotomist and she suggested emailing and I know have an appointment to check it Great results.
Posted on: 10/03/2026

I had excellent service from initial diagnosis to treatment. Appointments were all made within acceptable time frame. No complaints at all.
Posted on: 10/03/2026

I was seen promptly,& doctor took time to listen to my queries & reassured me with regard to all my health issues. Couldn’t have done any better. A good experience. Thankyou.
Posted on: 10/03/2026

I came, signed up, and won — professionally. I was lucky with our medical group. A huge thank you!
Posted on: 09/03/2026

The nurse was very professional and helpful with compassion shown
Posted on: 08/03/2026

Lovely nurse, patient and efficient
Posted on: 08/03/2026

The staff are friendly and very helpful
Posted on: 08/03/2026

I am never kept waiting on the phone for long. Reception are friendly, knowledgeable & efficient. The doctor that I saw last week was very perceptive & gave me a thorough checkover. The young nurse that gave me my last injection was only 10 mins late & performed the changed formula with ease & laughter.
Posted on: 08/03/2026

Pauline the nurse was so kind and put me at ease very knowledgeable and advice me on contraption too. Everything you want in a nurse she was amazing
Posted on: 07/03/2026

During my appointment on 06/03 the nurse was absolutely amazing. She explained everything about what was to happen in the appointment and showed me all relevant information checked my details were correct and during the screening she was kind and caring. I can’t remember her name but thank you to her for making a smear test as pleasant as possible!
Posted on: 07/03/2026

All my dealings with the practice are always dealt with care. The practice nurses are excellent.
Posted on: 07/03/2026

Easy to get there Attended to promptly Friendly lady Nice atmosphere
Posted on: 06/03/2026

Domonick was extremely very helpful in answering my questions and ordering my perscrption for me. I waited less than 5 minutes in the waitingroom. I felt very comfortable with him even though l was meeting him for the first time
Posted on: 06/03/2026

Lovely nurse dealt with me. Explained everything thoroughly.
Posted on: 06/03/2026

The nurse was lovely, kind and profesional
Posted on: 06/03/2026

Great experience, looked after all the aspects of ill health. Knowledgeable.
Posted on: 06/03/2026

The way Elma spoke to me, she spoke to me like it was not the first time meeting her, explained everything, it eased my worries and the service was quickly. Friendly staff.
Posted on: 06/03/2026

The receptionist was a joyous and helpful woman who made my first visit to this surgery that’s new to me feel so warm and welcoming. The digital signage in the nurse waiting area was informative and the nurse Michelle Advincula who conducted my smear appointment was the loveliest person, she was informative, thorough, friendly and so helpful and kind.
Posted on: 06/03/2026

Efficient and nurse was very friendly and kind
Posted on: 05/03/2026

A very supportive and informative appointment. I felt I was given time and a very good explanation of things as well as a plan going forwards. Which is very reassuring
Posted on: 05/03/2026

Seeing nurse every other day for finger examination and redressing after crush injury. Very happy with care I have received
Posted on: 05/03/2026

Very good doctor
Posted on: 05/03/2026

I have had to visit the drs more in the past few months than ever. I had a shingles jab which was easily booked and changed. I was dealt with promptly and with sensitivity. I also was unwell early this year and I was listened to and checked out and sent for tests extremely carefully and thoroughly. I have never had to wait long for any of the appointments and doctors kept in touch with me while i was ill. Today I took my daughter for a gynae procedure that she was extremely anxious about. The doctor and assistant were great with her, very matter of fact, informative and sensitive to her needs. All very positive experiences.
Posted on: 05/03/2026

Helpful. Friendly. Prompt. Informative. Professional
Posted on: 05/03/2026

I came for the NHS Health check, and it was an altogether great experience. The booking process was simple, on time appointment and I was impressed with the consultation.
Posted on: 05/03/2026

Professional and friendly service
Posted on: 05/03/2026

Dr Robertson was very professional and friendly. She listened to all my concerns and immediately referred me for further tests etc and followed up quickly with results and what would happen next.
Posted on: 05/03/2026

The service at Worthing Medical Group is excellent – the staff are professional knowledgeable, helpful and friendly.
Posted on: 04/03/2026

The service at Worthing Medical Group is always excellent. The staff are professional, knowledgeable, friendly and helpful.
Posted on: 04/03/2026

The physician responded to my written request within hours of receipt and the Medicines Management Team which oversees my prescriptions is always brilliant. I am so grateful to be enrolled in this practice.
Posted on: 04/03/2026

First class service. Clearly identified, explained and followed-up on my issue. I could not ask for better advice and practice.
Posted on: 04/03/2026

I struggle to access services, whether by phone or AccurX, the practice becomes overbooked rapidly : every day!!
Posted on: 04/03/2026

The nurse was brilliant, very professional/friendly made me feel very at ease
Posted on: 04/03/2026

Very professional
Posted on: 03/03/2026

I booked an appointment on the app for cervical screening, was seen a few minutes early, was treated with dignity and real care, and was home in 10 minutes!
Posted on: 03/03/2026

My appointment was at the time given, no delay. Also the nurse was very pleasant and efficient.
Posted on: 03/03/2026

Excellent service. Nurse was terrific. She syringed my ear. Now feels so much better. Was very caring.
Posted on: 03/03/2026

I am very happy with this surgery. I’ve had quite a lot of appointments since I joined last year and everyone has been friendly and efficient. The phone calls have also been a positive experience, from admin and medical staff. The receptionists are helpful and friendly, I can’t fault it. Phone calls for an appointment can be difficult but I think this is the case everywhere now.
Posted on: 03/03/2026

The nurse was very professional with a friendly and welcoming manner.
Posted on: 03/03/2026

The current service is great but only contacting the GP between 08:00- 08:16 Outside of this time it is awful
Posted on: 02/03/2026

Due to the nature of my appointment, I was able to be seen at 8.30am on a Saturday morning which was really helpful as I work long hours during the week. Pauline was my nurse. She is so lovely, reassuring and put me at ease.
Posted on: 01/03/2026

The lady on reception was very friendly & helpful.
Posted on: 01/03/2026

A great surgery to belong to. Very efficient, friendly and prompt. Lots of helpful information around to assist.
Posted on: 01/03/2026

The GP I saw was thorough, professional and friendly
Posted on: 01/03/2026

Emma the nurse is amazing, all staff are friendly and helpful
Posted on: 28/02/2026

We have recently moved to Worthing Medical Centre and we are very pleased with the excellent service we receive So different from our previous doctors
Posted on: 28/02/2026

The nurse was professional, friendly and knowledgeable.
Posted on: 28/02/2026

I was attended to at right times and well spoken to
Posted on: 28/02/2026

The service I receive from the practice nurses is always excellent.
Posted on: 28/02/2026

So efficient and friendly. Receptionists are outstanding and welcoming and the nurse was on time and had time to talk . I moved from Kent 8 months ago and what a difference being at Worthing surgery. It’s outstanding. Thank you to the whole team
Posted on: 27/02/2026

Prompt efficient, friendly and professional.
Posted on: 27/02/2026

Excellent help on the phone when we ring. Kept to time on my last visit which is very helpful. Staff are very kind and friendly
Posted on: 27/02/2026

No app runs smoothly, very quick and easy to use
Posted on: 27/02/2026

Super service. Everything was explained AND I was listened to with regards my concerns/issues.
Posted on: 27/02/2026

The young doctor came across with dignity and empathy and showed real concern
Posted on: 26/02/2026

Diabetic nurse excellent. Explained everything clearly and consistly.
Posted on: 26/02/2026

The appointment started as scheduled, all the questions, explanations of the results and recommendations were very clear. It was a very pleasant experience. Thank you!
Posted on: 26/02/2026

Knowledgeable, kind consideration, excellent advice, thorough.
Posted on: 26/02/2026

Can’t fault this surgery
Posted on: 26/02/2026

My appointment was excellent. The person who I saw was very thorough, explained everything clearly and was caring.
Posted on: 26/02/2026

Friendly helpful reception. Doctors arranged tests and responded to results quickly and efficiently. Caring and understanding nurses. I felt listened to and supported. Very positive experience.
Posted on: 26/02/2026

Speedy, clean, polite. Quick return on test results.
Posted on: 26/02/2026

Micheline Williams was so very helpful in finding extra time for me to make sure all my tests were done in one go. She was very thorough, kind and patient.
Posted on: 26/02/2026

I called and reception were really helpful in organising a tetanus jab. Emma called me back and arranged a time. I was travelling and the SMS system worked well when Emma requested a minor change. I met Emma as planned and Emma was great. Jab done and I'm covered.
Posted on: 26/02/2026

Phone call back service makes a huge difference. Appointment same day . Reception staff are exemplary.
Posted on: 25/02/2026

Receptionist and nurse (Monday & Tuesday) were professional and kind
Posted on: 25/02/2026

The nurse I saw yesterday, Sue, went above and beyond. I felt listened to, and that really makes a difference
Posted on: 25/02/2026

Have been speaking to your Receptionist and prescription staff very helpful always willing to help
Posted on: 25/02/2026

Very nice and polite nurse who was very informative of what would be having done.
Posted on: 25/02/2026

Always very good with everything
Posted on: 25/02/2026

I have difficulty in trying to access the nhs app.
Posted on: 25/02/2026

Pauline may be the best nurse ever, made me feel so comfortable and I could not fault her
Posted on: 24/02/2026

Debbie the Diabetic nurse is very knowledgeable, professional and caring.
Posted on: 24/02/2026

Very helpful and pleased how the consultation went.
Posted on: 24/02/2026

Very thorough. I felt listened to for th first time in a year about my hip Previously felt fobbed off
Posted on: 22/02/2026

Appt. time made to suit my needs. Treatment went quickly - in and out in no time!
Posted on: 21/02/2026

service was good people were nice and listened to everything i said
Posted on: 21/02/2026

Keep up the good service
Posted on: 21/02/2026

Helpful receptionist and quick a appointment.
Posted on: 21/02/2026

Efficient service on the day for a routine blood test. Courteous staff and not much waiting time. Availability of appointments and automated booking system works well - saves having to call reception staff.
Posted on: 20/02/2026

Sue my sons asthma nurse is absolutely amazing, she really listens and really helps, absolutely brilliant
Posted on: 20/02/2026

Always an excellent service
Posted on: 20/02/2026

No contact made when I had requested a call back from a GP!
Posted on: 20/02/2026

Diffucult to get doctors appointment at time required.
Posted on: 20/02/2026

I enquired in person ant the surgery about having a shingles vaccination. The next morning a nurse rang me to book and confirm my appointment. When I arrived for the appointment the next morning , after waiting 15 mins, was told I wasn’t eligible. This was so poor - the appointment should not have been booked in the first place. A waste of everyone’s time and effort.
Posted on: 19/02/2026

Easy slick service
Posted on: 19/02/2026

Lovely Reception Team who were really helpful - quick service for a worrying health condition, GP Dr Fawcett was great.
Posted on: 16/09/2025

Dr Rachael Malbon called today and was very kind and addressed the problem. Shelley Road Surgery is exceptionally good. Thank you.
Posted on: 23/02/2024