Repeat prescriptions

Repeat prescriptions will be issued at the doctor's discretion and are normally for patients on long term treatment. Requests for prescriptions can be made in writing, by calling into the surgery during normal opening hours or via the internet using http://www.myrepeats.com. Please allow two complete working days before collection (make allowances for weekends and public holidays). Where possible give exact drug names when ordering and a day time telephone number you can be contacted on in case of query.

Patients can collect their prescriptions, send in a stamped self addressed envelope or we can arrange delivery by a local chemist. We also have an in-house pharmacy (Shelley Community Pharmacy) which patients may use if they wish. Please note that you need to allow 48 hours for collection of your dispensed medication. If the in-house pharmacy is used, your medicine can be collected or delivered by arrangement.

Please try not to telephone us or the pharmacy to see if your medication is ready. If you have given us adequate time it will be ready.

Please tell us if there are any medications on your list that you no longer require.

The practice operates a recall system to ensure that patients are reviewed regularly if they have certain chronic diseases. Patients may receive letters attached to their prescriptions with various invitations and information regarding appointments and tests in order to help care for them as effectively as possible.

Please do not ask to speak to a doctor to order more medicines or ask for them to be issued during an appointment, our staff are trained to help you with this.

“URGENT" REPEAT PRESCRIPTION

PLEASE NOTE - We are unable to process repeat prescription requests ‘on the spot’.  Please try not to run out of your medications but, if you do, just let our receptionists know and we will make sure that the request is processed the same day. You will be asked to return later in the day to collect your medication or you may have it delivered which may take a little longer.